Eligibility Specialist Jobs

About The Position

Requirements

• At least two years of experience in customer service, interviewing, recruiting, investigating, accounting, processing insurance policies, or determining eligibility; alternatively, an associate degree or higher from an accredited college or university, or 60 semester hours or 90 quarter hours, may substitute for the experience.
• Ability to attend a mandatory 8–12-week training course.
• Successful completion of required skills assessments, including typing, general aptitude, computer skills, and an employee personality profile; the assessment must be completed within three days of receiving the link.
• Ability to apply laws, rules, and regulations governing eligibility and grant determination for multiple government assistance programs.
• Ability to review images of documents, communicate to obtain and verify information, detect potential fraud, and analyze written, numerical, and verbal data.
• Ability to enter data accurately, use computers and related software, navigate computer screens, and complete and review basic documents and forms.
• Ability to plan and organize a caseload, read and apply detailed regulations and policy directives, perform mathematical computations accurately and rapidly, maintain cooperative working relationships, and follow written and oral directions.
• Education, certification, or licensure documentation must be attached when applicable.
• Candidates must be U.S. citizens or lawfully authorized alien workers.
• Successful completion and approval of required state and national criminal background screening is a condition of employment.
• Participation in the State of Florida Direct Deposit Program is required.
• Male candidates born on or after October 1, 1962, must meet the stated Selective Service registration or exemption requirement.
• Candidates claiming Veterans’ Preference must provide the required supporting documentation by the vacancy announcement closing date.

Nice To Haves

• Language proficiency may be considered based on agency needs at the time of selection.

Responsibilities

• Interview applicants to obtain and verify information needed to determine eligibility for Food Assistance, Medicaid, and Cash Assistance.
• Learn and apply state and federal program regulations through mandatory initial and ongoing training.
• Instruct clients in completing forms and review applications and forms for completeness and accuracy.
• Determine eligibility under current regulations using a computer-based eligibility system.
• Research applicant-provided information and obtain satisfactory explanations to confirm eligibility status.
• Report cases involving suspected identity theft or fraud.
• Advise clients of deadlines, time frames, and required actions.
• Work with clients who do not take required actions within established time frames.
• Establish, maintain, review, and update electronic files; document communications and client contacts.
• Manage an electronic caseload and process cases accurately within state and federal time frames.
• Compute and authorize benefits based on financial and family status, and review and explain monthly benefit amounts to customers.
• Stay current with changes to rules, laws, procedures, and other requirements affecting timeliness and accuracy.
• Apply eligibility and grant-determination rules and administer assistance program cases.
• Review electronic images of client documents, including pictures and handwritten notes, to make eligibility determinations.
• Communicate with others to obtain and verify eligibility information.
• Analyze written, numerical, and verbal information from various sources and perform mathematical computations.
• Enter data accurately, navigate computer screens, and complete and review basic computer documents and forms.
• Plan and organize caseload work to meet eligibility and timeliness requirements.
• Establish and maintain cooperative working relationships with the public and staff, and follow written and oral instructions.

Benefits

• The State of Florida offers an employee benefits package; the posting refers applicants to the state benefits website for details.
• Department employees have opportunities for advancement, training, and professional development.