Eligibility Specialist I

Savista

8d•Onsite

About The Position

Savista is hiring a full-time, non-exempt Eligibility Specialist I to support patients navigating healthcare financial assistance. The role is onsite at Centinela Hospital Medical Center in Inglewood, California, with limited coverage at nearby hospitals as needed. The schedule is Tuesday through Friday from 11:30 a.m. to 8:30 p.m. and Saturday from 8:00 a.m. to 4:30 p.m.; flexibility may be required to meet business needs. The specialist meets directly with patients and families, including at bedside, to assess eligibility and guide them through applications for Medicaid, Medicare, disability, and hospital charity care. The role involves coordinating with patients, hospital staff, and government agencies; managing applications and follow-ups; explaining financial responsibilities and assistance options; maintaining confidential records; and using multiple systems to document, track, and report patient information. Occasional local travel may be required.

Requirements

High school diploma or GED.
At least 1 year of experience in a customer-facing role.
Basic knowledge of state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.
Strong organizational skills and the ability to manage multiple priorities accurately and with attention to detail.
Ability to explain complex information clearly and empathetically.
Comfort working in a fast-paced environment with changing priorities.
Genuine care for patients’ needs and concerns.
Reliable transportation and a valid driver’s license.
Ability to travel locally on occasion as operational needs require.

Nice To Haves

Experience in financial counseling, healthcare, social services, or similar environments.

Responsibilities

Meet with patients in person, including at bedside, and assess eligibility for financial assistance programs.
Guide patients through applications for Medicaid, Medicare, disability, and hospital charity care, ensuring accurate and timely documentation.
Act as a liaison between patients, hospital staff, and government agencies to secure coverage and resolve eligibility issues.
Manage a high caseload, prioritize tasks, follow up on pending applications, meet deadlines, and adhere to productivity and quality expectations.
Explain financial responsibilities and assistance options clearly and empathetically.
Maintain accurate, confidential records in compliance with HIPAA and organizational policies.
Use multiple systems and tools to document, track, and report patient information.
Provide limited staffing coverage at nearby hospital locations as needed.
Complete special projects as assigned.

Benefits

Medical, dental, and vision benefits.
HSA and FSA accounts.
Short-term and long-term disability insurance.
Accident, hospital indemnity, and critical illness insurance.
Life insurance, supplemental insurance, spouse and dependent life insurance, pet insurance, and legal insurance.
401(k) with company match.
Company HSA contributions and access to certified financial planners.
17 days of PTO for full-time colleagues, increasing with tenure.
9 paid holidays.
40 hours of paid volunteer time each year through the Heart & Soul program.
Premium LinkedIn Learning access and the SOAR development program.
Free Calm Premium subscription.
Colleague Assistance Program (EAP), including licensed professional counselors and work/life resources.
Employee discounts through Perk Spot, discounted cell-phone plans through Previ, and home/auto insurance discounts.