Child Care Eligibility Specialist

Staffing Solutions Organization LLC (SSO) • Augusta, ME

6d • Onsite

About The Position

The Child Care Eligibility Specialist (CCES) is a front-line support role assisting families and child care providers participating in Maine’s Child Care Affordability Program (CCAP), funded through the Child Care and Development Fund (CCDF). The specialist serves as a primary point of contact through phone, email, and in-person interactions, completes eligibility-related administrative work, and provides basic technical assistance, including portal navigation and login support. The role applies federal and state policy to review applications, determine eligibility, and support provider agreement processes in a fast-paced, customer-focused environment.

The position is full-time and in-office at 2 Anthony Avenue, Augusta, Maine, with a Monday–Friday schedule from 8:30 AM to 5:00 PM (40 hours per week). The pay rate is $20.73 per hour. Time off is permitted with prior approval. Applicants must be authorized to work in the U.S.; the role is not eligible for work authorization sponsorship or support for an F-1 STEM EAD extension application.

Requirements

• Knowledge of federal and state public assistance programs.
• Strong understanding of modern office practices and customer service principles.
• Ability to manage multiple concurrent tasks in a structured, deadline-driven environment.
• Demonstrated attention to detail and commitment to confidentiality.
• Ability to gather, evaluate, and document information accurately.
• Proficiency using proprietary systems and standard office software, including Word, Outlook, and Excel.
• Ability to understand, implement, and explain complex written and verbal instructions.
• Ability to interact effectively with individuals from diverse backgrounds and perspectives.
• Willingness and ability to adapt to policy, system, and process changes.
• Must be authorized to work in the U.S.

Responsibilities

• Serve as a front-line customer support resource for families and child care providers via phone, email, fax, mail, and in-person interactions.
• Process and review CCAP applications to determine financial and program eligibility in accordance with federal and state regulations.
• Apply policy and procedures case by case, exercising independent judgment to assess unique family circumstances.
• Support Child Care Provider agreement processes for providers reimbursed with CCDF funds.
• Provide basic technical support for the Baxter system, including portal navigation, login assistance, and common user issues within established procedures.
• Complete administrative tasks, including file maintenance, scanning, and documentation management.
• Respond to general inquiries and assist State Financial Resource Specialists (FRSs) with operational support tasks.
• Participate in monthly supervision and team meetings, workload reviews, and case discussions.
• Assist with special projects as assigned, such as mailings, system updates, and rule changes.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed