Child Care Eligibility Specialist I

Child Development Associates•National City, CA

16h•Hybrid

About The Position

The Child Care Eligibility Specialist I manages a caseload of families participating in CDA’s Alternative Payment Program. The role involves conducting eligibility interviews, enrolling families, processing changes, and ensuring compliance with applicable regulations. The specialist builds relationships with families, provides resources, and supports them throughout their participation in the program. The position provides information about CDA childcare programs and eligibility requirements, conducts enrollment and recertification appointments, maintains required documentation, monitors eligibility, calculates income and family fees, and responds to clients and colleagues in a timely and professional manner. The specialist maintains organized family files and participates in learning opportunities, workshops, conferences, staff meetings, and training. This is a full-time, non-exempt position in the Case Management department, based in National City. The schedule is Monday through Friday, 40 hours per week, 8:30 AM to 5:00 PM; evening and weekend hours may be required depending on program needs. Office/remote hybrid options may be available after training is completed. Occasional driving to meet with parents or attend training may be required.

Requirements

Education, training, and/or experience demonstrating the knowledge, skills, and abilities required for the position.
Strong clerical, administrative, and computer skills.
Valid auto registration and insurance.
Occasional driving to meet with parents and/or attend training may be required.

Nice To Haves

Associate degree in administration, human services, business, social work, or a related field.
One to two years of experience, education, and/or training, or an equivalent combination of education and experience.
Bilingual Spanish, depending on office needs.

Responsibilities

Explain CDA childcare programs and admission or continued eligibility requirements to parents who call or visit.
Provide relevant and timely resources and referrals.
Conduct enrollment and recertification appointments, process eligibility-status changes, and maintain required documentation and verifications.
Request updated documentation for continued compliance and process changes within required timelines through correspondence, computer updates, personal inquiries, and verifications.
Track and monitor the eligibility and status of families receiving childcare services, and submit reports as needed.
Calculate income and determine family fees, following up on changes as needed.
Respond promptly and professionally to clients, coworkers, and others while prioritizing work to meet deadlines.
Maintain organized family files and accurate records documenting eligibility for childcare services.
Participate in on-site and off-site learning opportunities, including workshops, conferences, staff meetings, and trainings.

Benefits

Medical, dental, and vision coverage: 80% employer-paid in the first year and 100% thereafter.
Ongoing training and staff development opportunities.
Flexible Spending Account.
Legal service plans available.
Paid holidays, sick pay, and vacation time.
Additional vacation days: up to 5 bonus days after 3 years and up to 15 bonus days after 10 years.
Long-term disability.
Group and voluntary life insurance plan.
Annual employer contribution plan and employee 401(k) contribution.
Employee Assistance Program.