Child Care Eligibility Specialist I

Child Development Associates•San Diego, CA

16h•Hybrid

About The Position

The Child Care Eligibility Specialist I manages a caseload of families participating in CDA’s Alternative Payment Program. The role involves conducting eligibility interviews and enrollment or recertification appointments, processing family status changes, and ensuring documentation and continued compliance with program regulations. The specialist explains childcare program requirements, calculates income and family fees, monitors eligibility, and provides referrals and resources as needed. The specialist builds relationships with families and provides timely, professional support while maintaining confidentiality and organized records. The position is based in Kearny Mesa and offers office or hybrid work options after training is completed. It is a full-time, Monday–Friday position scheduled for 40 hours per week, 8:30 AM to 5:00 PM; evening and weekend hours may be required based on program needs. Occasional driving to meet parents or attend training may be required.

Requirements

Education, training, and/or experience demonstrating possession of the knowledge, skills, and abilities required for the role.
Strong clerical, administrative, and computer skills.
Valid vehicle registration and insurance.
May need to drive occasionally to meet with parents or attend training.
Must maintain confidentiality and provide timely service.

Nice To Haves

Associate degree in administration, human services, business, social work, or a related field.
One to two years of experience, education, and/or training, or an equivalent combination of education and experience.
Spanish bilingual skills, based on office needs.

Responsibilities

Explain CDA childcare programs and admission or continued eligibility requirements to parents who visit or call.
Provide relevant and timely resources and referrals.
Conduct enrollment and recertification appointments, process eligibility status changes, and maintain required documentation and verifications.
Request updated documentation and process changes within required timelines through correspondence, computer updates, personal inquiries, and verifications.
Track and monitor eligibility and status for families receiving childcare services, and submit reports as needed.
Calculate income and determine family fees, following up on changes as needed.
Respond promptly and professionally to clients, coworkers, and others, and prioritize workload to meet deadlines.
Maintain organized family files that provide an accurate record of eligibility for childcare services.
Participate in on-site and off-site learning opportunities, including workshops, conferences, staff meetings, and trainings.

Benefits

Medical, dental, and vision insurance; employer pays 80% in the first year and 100% thereafter.
Ongoing training and staff development opportunities.
Flexible Spending Account.
Legal Service Plans.
Paid holidays, sick pay, and vacation time.
Additional vacation days: up to 5 bonus days after 3 years and up to 15 bonus days after 10 years.
Long-term disability.
Group and voluntary life insurance plan.
Annual employer contribution plan.
Employee 401(k) contribution.
Employee Assistance Program.