Document Specialist Jobs

About The Position

Requirements

• High School diploma or equivalent required.
• Strong attention to detail with the ability to work accurately in a deadline-driven environment.
• Demonstrated ability to research, analyze, and apply procedures, regulations, and policy guidance.
• Effective written and verbal communication skills.
• Proficiency with loan systems, document management tools, and standard office applications.
• Uses sound judgment, problem-solving, and organizational skills to manage complex or time-sensitive tasks.
• Provides professional customer service to internal partners and customers/members.
• Works independently while maintaining appropriate communication, collaboration, and escalation practices.

Nice To Haves

• Associate’s and/or Bachelor’s degree preferred
• Preferred experience in consumer loan documentation, loan operations, or related financial services roles.

Responsibilities

• Prepare consumer loan documentation for real estate and non-real estate loans in accordance with approved loan terms, internal credit policy, and applicable regulatory requirements.
• Process consumer loan modifications, including renewals, deferrals, and other modification requests, in accordance with approved terms and applicable requirements.
• Review system-generated documents to ensure accuracy, completeness, and alignment with loan approvals.
• Identify discrepancies, missing information, or documentation defects prior to closing and take appropriate corrective or escalation action.
• Apply consumer lending regulations including, but not limited to, TRID, RESPA, HMDA, HPML, FDPA, and Regulation B.
• Identify documentation, regulatory, or collateral risks that could result in compliance violations, customer harm, or impaired lien position.
• Escalate exceptions, risks, or unclear requirements in a timely and appropriate manner.
• Review collateral documentation, including title and lien documentation, to confirm requirements are met to establish and perfect the bank’s security interest.
• Verify appraisal, flood, environmental, title, and other collateral support requirements are complete, accurate, and sufficient for the loan type and collateral.
• Ensure documentation supports enforceability and compliance with internal and external requirements.
• Partner with Loan Officers, Lending Teams, Credit Administration, and Compliance to resolve documentation deficiencies or clarify approval terms.
• Support Community Bank personnel by answering documentation requirements and processing questions or escalating when additional guidance is needed.
• Research and analyze documentation or compliance questions to support accurate and timely file completion.
• Independently prioritize assigned workload to meet SLA expectations and minimize aged, delinquent, or time-sensitive work.
• Support internal audits, regulatory exams, and quality assurance reviews by ensuring loan files are complete, accurate, and properly documented.
• Process denied, withdrawn, and fallout applications to ensure regulatory and documentation completeness.
• Maintain and image complete loan and collateral files so records are accurate, accessible, and audit-ready.
• Participate in process improvement efforts related to documentation, workflow, quality, customer/member experience, and risk reduction.
• Complete required compliance, regulatory, and job-specific training within assigned timeframes.
• Provide support during internal audits, regulatory exams, and quality reviews by researching questions and supplying accurate documentation.
• Perform other duties as assigned based on business need.

Benefits

• exciting opportunities for employees to grow and follow their passions
• one of the top places to work in Oklahoma since 2009