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The Customer Engagement Liaison (CEL) is an extension of the marketing team and is responsible for identifying and driving engagement with key nephrology stakeholders, primarily healthcare providers (HCPs), in relation to commercial programming such as speaker bureaus, advisory boards, congresses, and regional insights meetings. The CEL supports current/future disease and other potential diseases. Vertex CELs work with key nephrology stakeholders in their assigned territory to collect insights and derive knowledge with an overall goal of informing the development and evolution of the marketing and brand strategy. They will drive advocacy of the disease portfolio with National/Regional Key Opinion Leaders (KOLs) and implement cross-functional stakeholder engagement plans across a range of commercial activities. This position resides within the marketing function and reports to the Director, Customer Engagement Liaison Lead. CELs will be responsible for working cross-functionally with US Marketing, Sales, Market Access and Medical Affairs to shape and develop customer engagement strategies, execute prioritized tactics, generate actionable insights, address customer needs, anticipate market trends and uncover competitive intelligence, ensuring delivery against business objectives. The candidate must live in the territory and within proximity of an airport. Specific territory footprint may evolve over time.
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Job Type
Full-time
Career Level
Senior
Number of Employees
501-1,000 employees

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