Associate Director, Customer Engagement Communications

Novartis

2d•$126,000 - $234,000•Remote

About The Position

The Associate Director, Customer Engagement Communications supports the development and execution of high-impact strategic communications for the Novartis US Customer Engagement (US field sales) organization. This role plays a key part in translating strategy, leadership direction, and business milestones into clear, compelling communications that resonate with the Customer Engagement organization and other relevant stakeholders. Working closely with senior leadership, Customer Engagement partners, and cross functional teams, the Associate Director helps ensure communications are timely, aligned, and effective. With a strong strategic mindset and exceptional executional abilities, this role contributes to building clarity, confidence, and engagement across Customer Engagement and the broader US field organization.

Requirements

Bachelor’s degree required from 4-year college or university, preferably in communications, public relations, journalism, or a related field.
6+ years of progressive experience in internal communications, executive communications, corporate communications, or related roles.
Demonstrated experience supporting senior leaders with executive‑level communications.
Demonstrated experience in change and transformation communications.
Experience working in matrixed organizations and collaborating across functions.
Pharmaceutical experience required.
Ability to leverage approved AI tools and programs strategically and responsibly to optimize the Communications team output.

Nice To Haves

Experience in pharmaceutical field communications is a plus.
Ability to support large, geographically dispersed teams.
Familiarity with digital communication platforms and internal communications tools.

Responsibilities

Help build integrated communications strategies and plans aligned to Customer Engagement priorities and grounded in a deep understanding of customer-centricity, pharmaceutical field organization dynamics, evolving healthcare and communications trends.
Assist in shaping change and transformation focused narratives that clearly communicate priorities, decisions, rationale and progress to key stakeholders.
Partner with transformation and change teams to support communications that drive clarity and enable adoption of new initiatives and ways of working.
Develop executive communications content in support of business milestones including talking points, executive briefs, presentations.
Develop associate communications that keep field and HQ-based teams informed, engaged, and aligned.
Support communications for large organizational meetings including town halls, leadership meetings and all-field forums.
Lead the development of written and visual content for internal channels, including articles, videos, and digital assets, using internal and external resources as needed.
Support the management of channels and content calendars to ensure efficiency and alignment.
Monitor engagement metrics and feedback to track sentiment and continuously improve communications effectiveness.