Director Jobs

About The Position

Requirements

• Education in computer sciences or similar, and/or related experience
• Exceptional computer and system management skills
• 1-3 years managing computer systems.
• Ability to thrive in a fast-paced, multi-faceted environment.
• Ability to communicate effectively with organizations and stakeholders.
• Computer skills must include proficiency in QuickBooks, Microsoft Office 365, SharePoint/OneDrive/Teams, and electronic health record systems.

Responsibilities

• Act as liaison between NJFH and MSP and prepare for and coordinate quarterly review meetings.
• In response to tickets submitted and assigned, perform remote and on-site troubleshooting through diagnostic techniques and pertinent questions, and determine the best solution based on the issues and details provided by staff.
• Walk the staff through the problem-solving process.
• Redirect unresolved issues to the next level of support personnel / MSP.
• Collaborate with MSP to provide accurate information on IT products or services.
• Record events and problems and their resolution as indicated by NJFH and our MSP.
• Collect and relay feedback or suggestions by staff to the appropriate internal team and MSP.
• Work with leadership team and MSP to identify and suggest possible new and/or improvements to IT related procedures, equipment and systems.
• Provide day-to-day support to all staff regarding Carelogic needs, including troubleshooting, access issues and acting as liaison with Qualifacts/Carelogic.
• Complete systems on-boarding and off-boarding for all new hires and current staff. This includes systems' access based on the staff's job responsibilities, access control (if applicable), and time clock management.
• Provide on-site training as necessary.
• Verify staff has shortcuts and provides training on how to access all agency SaaS based systems: Outlook and Office 365, SharePoint, iSolved, Relias Training and Carelogic (if applicable), Cyber Security Training (Knowbe4) and Help Desk.
• Oversee Key Fob and building access (Oradell App) system including onboarding and offboarding of staff.
• Maintain mobile device management for all agency mobile devices.
• Provides training, FAQs and or tutorials on any new systems implemented.
• Other duties as assigned by the CEO or Executive Director of Operations