Senior Director, Gas Turbine Product Service

GE Vernova•Greenville, NC

About The Position

The Senior Director, Gas Turbine Product Service has enterprise accountability for the technical strategy, service engineering performance, customer experience, and future technology influence for GE Vernova’s Gas Turbine Technology. This role leads the organization responsible for enhancing service technology, integrating customer and fleet data, resolving complex technical issues, and improving reliability, availability, maintainability, safety, and serviceability across the fleet. The role also has direct accountability for Gas Turbine Fleet Design Engineering, ensuring alignment between product design, service requirements, and long-term fleet performance for key Gas Turbine Frames. This leader is responsible for stabilizing and scaling GE Vernova’s cutting-edge HA Gas Turbine Technology, a strategically critical platform operating at unprecedented firing temperatures and supported by a rapidly growing installed base. With current HA GT Train Availability at approximately 90%, approximately 150 HA trains in operation today, and the installed base expected to double within several years, the role is central to improving reliability, reducing technical risk, and enabling profitable growth of the platform. A 4-point improvement in availability across this fleet represents approximately $2B in annual customer value, underscoring the scale of the business impact. The leader will transform the customer experience across approximately 20,000 Engineering Request (ER) cases and 150 Root Cause Analyses (RCA), ensuring faster resolution, stronger technical rigor, improved closure quality, and better outcomes for customers and the business. The role also provides executive leadership for customer-facing technical engagement, including development of Users Conference content for targeted Gas Turbine technologies and direct interaction with Insurers to support technical credibility, risk mitigation, and confidence in fleet performance. In addition, this role influences the development of next-generation Gas Turbine Technology by translating fleet experience, root cause learnings, and customer needs into product requirements, serviceability improvements, and future design direction. The role shapes technical priorities and operating strategy across a large, multi-disciplinary, globally dispersed organization and exerts significant influence across engineering, services, product management, commercial, external stakeholders, and regional teams. It requires executive judgment, strategic thinking, and the ability to lead across complex technical, organizational, and customer-facing challenges with broad autonomy and high accountability for business impact, fleet outcomes, and organizational performance.

Requirements

Bachelor’s degree in Mechanical, Aerospace, Electrical, Industrial, Materials, or Systems Engineering, Computer Science, or a closely related technical field from an accredited university.
15+ years of progressive experience in gas turbine product engineering, fleet support engineering, service engineering, or design engineering within a complex industrial environment.
Willingness and ability to travel up to 30% as business needs require.

Nice To Haves

Organizational Leadership: Proven experience leading large, global, matrixed technical organizations responsible for complex engineering execution.
Technical Mastery: Deep expertise in gas turbine architecture, thermodynamics, and rotating equipment, underpinned by an advanced degree in Engineering or a related technical discipline.
Systems Thinking & Reliability: Demonstrated ability to manage complex system interactions across hardware, software, and controls to drive improved outcomes for our business and customers.
Problem Solving & Judgment: A track record of resolving high-stakes, complex technical and process challenges by effectively balancing design trade-offs, operating risks, and customer impact.
Strategic Influence: Demonstrated ability to translate market trends, customer feedback, and service insights into long-term product strategies that drive competitive advantage and innovation across the industry.
Cross-Functional Collaboration: Strong experience partnering across Product, Services, Commercial, Manufacturing, and Supply Chain functions to deliver cohesive business and technical outcomes.
Stakeholder & Customer Management: Executive-level communication skills with the ability to represent the organization in technical forums, manage external risk stakeholders, and build trust with senior leaders and customers.
Talent & Organizational Development: Demonstrated ability to build, retain, and develop high-performing engineering teams and cultivate a pipeline of future technical leaders.

Responsibilities

Provide Executive Leadership for Gas Turbine Product Service Engineering, including technical support for the installed base, customer issue resolution, fleet issue management, service bulletin implementation, fleet configuration, outage support, and lifecycle fleet engineering.
Lead Fleet Design Engineering responsibilities for key gas turbine frames to ensure product and service design decisions support fleet reliability, maintainability, serviceability, and long-term customer outcomes.
Own the end-to-end customer experience and technical resolution model across approximately 20,000 Engineering Request (ER) cases and 150 Root Cause Analyses (RCA), driving improved speed, quality, consistency, and closure effectiveness.
Lead the stabilization of HA Gas Turbine Technology through disciplined root cause analysis, issue resolution, and close partnership with design teams to improve fleet performance, reduce risk, and support platform scale-up.
Drive measurable improvement in HA GT Train Availability from a current baseline of approximately 90%, creating substantial customer and business value through engineering resolution, design-service integration, and operating discipline.
Drive value creation of approximately $2B in annual customer value associated with improved HA GT Train Availability across the installed fleet.
Lead the development of Users Conference content for gas turbine technologies, ensuring customer-facing technical forums communicate fleet learnings, service strategy, reliability improvements, and future technology direction with credibility and impact.
Serve as a senior technical interface with customer insurers, providing engineering insight, technical credibility, and risk-based communication that supports customer confidence, claim-related discussions, and fleet risk mitigation.
Influence the development of next-generation gas turbine technology by translating installed base experience, fleet issues, service feedback, and root cause learnings into product requirements, design improvements, and future technology direction.
Set strategic priorities, technical direction, and operating mechanisms for the organization in alignment with product, services, and business objectives.
Lead a large, multi-disciplinary organization of engineering and technical professionals, including managers and senior technical experts, with accountability for performance, capability development, and organizational effectiveness.
Drive transformation in how engineering support is delivered by improving case management, issue resolution, knowledge reuse, root cause analysis quality, and feedback loops into design and service processes.
Influence service strategy for the Gas Turbine fleet by identifying emerging fleet trends, recurring issues, design vulnerabilities, and opportunities to improve reliability, availability, maintainability, safety, and customer value.
Partner with Product Management, Global Services, Commercial, Supply Chain, Quality, Manufacturing, and regional teams to align technical solutions with business priorities and customer needs.
Lead development and implementation of engineering solutions, design improvements, service offerings, and repair strategies that improve fleet performance and reduce operating risk.
Oversee the use of fleet data, service analytics, customer feedback, and root cause insights to inform technical decisions, design enhancements, and support strategies.
Serve as a senior technical and organizational leader for gas turbine service matters, representing the function in executive forums and driving alignment on priorities, tradeoffs, and resource decisions.
Build and retain a high-performing engineering organization through coaching, succession planning, talent development, and creation of a culture of accountability, innovation, and customer focus.
Ensure compliance with safety, quality, regulatory, and GE Vernova policy requirements across all engineering and service support activities.

Benefits

medical
dental
vision
prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
access to Fidelity Executive Services
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off
Restoration Plan, a nonqualified plan with company credits on eligible pay above IRS limits