Director Jobs

About The Position

Requirements

• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
• Ability to make quick judgment decisions.
• Excellent attention to detail both in products, service and the appearance of all operating Food and Beverage outlets.
• Must demonstrate sound judgment and maturity in his or her decision‐making ability, even when dealing with difficult situations.
• Must possess and demonstrate great attention to detail in order to maintain unit's appearance and operating standards.
• Excellent analytical skills enhancing the ability to understand the activity of the department.
• Prior demonstrated experience in evaluating the performance of the personnel in a food and beverage department; and planning and administering a training and development program that results in well‐trained Team Members at all levels and permits advancement for those persons qualified and interested in career development.
• Ability to clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub‐departments, i.e., room service, restaurants, banquets, kitchens, stewards, etc.
• Bachelor's degree in related field required, or equivalent combination of education and work experience.
• Minimum of ten (10) years Food and Beverage/Hotel experience at a senior management level; gaming industry experience preferred.
• Experience in service systems and methods in casual, specialty and high-volume restaurants preferred.
• Must be able to obtain and maintain a Gaming License from the Tribal Gaming Commission, which includes passing a background investigation.
• Must be at least 21 years of age.

Nice To Haves

• gaming industry experience preferred
• Experience in service systems and methods in casual, specialty and high-volume restaurants preferred

Responsibilities

• Responsible for practicing, supporting, and promoting North Fork Mono Casino's culture and always demonstrating exemplary Service Standards.
• Provides strategic leadership and direction for all aspects of the Food & Beverage operations at the Casino Resort.
• Identifies and drives new strategic opportunities to align with evolving business needs and priorities, including leading concept development for all venues.
• Leads the development of distinctive signature services and products that showcase local flavor and authenticity.
• Builds and leads a high-performing management team, ensuring accountability and driving exceptional guest service across all Food & Beverage outlets.
• Supports the development, administration, and oversight of operating and capital budgets, ensuring financial objectives are met. Analyzes performance results, identifies opportunities for improvement, and implements strategic action plans to enhance efficiency and profitability.
• Ensures effective communication and implementation of all North Fork Mono Casino training programs across Food & Beverage operations.
• Optimizes outlet service and profitability by conducting operational analyses, forecasting, and strategic staffing, while effectively managing food, beverage, and labor costs to ensure efficient operations.
• Develops standards to ensure exceptional quality, value, and presentation of all food and beverage products served to Guests.
• Coaches, mentors, and motivates the Food & Beverage team while setting benchmarks for ongoing training in guest service, policies, and procedures, ensuring hospitality standards are upheld across all outlets to ensure exceptional guest experiences and achieve financial goals.
• Ensures the implementation and execution of North Fork Mono Casino culture and Food & Beverage team member engagement initiatives to enhance productivity and morale.
• Provides senior management with recommendations for operational enhancements that drive initiatives and promote excellence.
• Ensures that all policies and procedures set by North Fork Mono Casino, Tribal Gaming Commission, Tribal/State Gaming Compact, ABC, food safety/sanitation and all regulatory requirements are in compliance.
• Maintains a strong partnership between Front and Back-of-House operations by ensuring regular, open communication with the Executive Chef.
• Develops and maintains effective communication with all departments across North Fork Mono Casino.
• Responsible for ensuring that staff payroll is completed and approved prior to the close of payroll deadline.
• Other job-related duties as assigned.

Benefits

• Qualified Native American applicants will be given preference over non-Native American applicants, provided they meet the minimum qualifications for the position.