Vice President, Membership

American Pharmacists Assoc•Washington, DC

17h•$167,000 - $207,919•Hybrid

About The Position

The American Pharmacists Association (APhA) is the largest association representing pharmacists in all practice settings in the United States and is the only organization advancing the entire pharmacy profession. Our expert staff and strong volunteer leadership allow us to deliver vital leadership to help pharmacists, pharmaceutical scientists, student pharmacists, and pharmacy technicians find success and satisfaction in their work while advocating for changes that benefit them and their patients. From our headquarters in Washington, D.C., APhA prepares members to thrive at every career stage and in every pharmacy setting with world-class continuing education, transformative events, unique practice tools, and timely solutions to complex challenges. We’re committed to helping them deliver outstanding patient care, receive due recognition, and work at a full scope of practice. APhA advocates to give pharmacists a voice in decisions that affect their future while promoting their undeniable value to health care teams. Our goal is to facilitate pharmacists’ delivery of the highest quality patient-centered care.

Requirements

Bachelor's degree required in Business Administration, Marketing, Association Management, Nonprofit Management, Communications, Public Health, Healthcare Administration, or a related field.
Minimum of 12+ years in a leadership or senior management role in a professional association (health care preferred) including direct responsibilities in membership development and retention.
Minimum of 5+ years’ experience in strategic planning, vision, and value proposition creation; management and development of talent/staff; budget management and revenue development of budgets greater than $4 million.
Minimum of 5+ years of supervisory and staff management experience.
Demonstrated ability to develop and execute long-term growth strategies.
Strong business acumen and strategic planning capabilities.
Ability to identify emerging trends and translate insights into action.
Desire to innovate and find creative solutions to complex challenges.
Deep understanding of membership recruitment, retention, engagement, and lifecycle management.
Strong knowledge of membership business models and value proposition development.
Experience implementing successful membership growth campaigns and retention programs.
Strong analytical and problem-solving skills.
Ability to interpret complex data and develop actionable recommendations.
Experience utilizing CRM, AMS, member analytics, dashboards, and business intelligence tools.
Experience leading large-scale membership operations and customer service functions.
Ability to streamline processes and improve operational efficiency.
Strong budget management and resource planning skills.
Exceptional relationship-building and stakeholder management skills.
Ability to work effectively across departments and build organizational alignment.
Strong facilitation, negotiation, and consensus-building capabilities.
Outstanding written, verbal, presentation, and interpersonal communication skills.
Ability to communicate effectively with members, volunteers, staff, executive leadership, and governing boards.
Ability to articulate complex ideas clearly and persuasively.
Proven ability to lead, motivate, coach, and develop teams.
Demonstrated success leading change and organizational transformation.
Commitment to fostering an inclusive, innovative, and member-centered culture.

Nice To Haves

Master's degree preferred.
Certified Association Executive (CAE) designation strongly preferred.

Responsibilities

Serve as the leader of the Membership Department, establishing strategic direction, setting departmental priorities, and overseeing the development and execution of membership growth and retention strategies that support the organization's mission and long-term sustainability.
Oversee the development of new member acquisition through strategic outreach, targeted campaigns, partnerships, and value-driven engagement efforts.
Ensure members experience high value and remain engaged throughout their membership lifecycle.
Provide leadership and oversight of all membership operations to ensure operational excellence and exceptional member service.
Leverage data to inform membership decisions, measure success, identify opportunities for growth and foster a data-driven culture.
Serve as a collaborative organizational leader who advocates for members to ensure staff are aligned with member needs across the association.