Vice President

ESO

About The Position

The Vice President will lead ESO’s strategy for building evidence, measuring performance, and demonstrating results. This executive will set the research agenda, define how performance is measured, and ensure outcomes are clear, credible, and tied to business and customer value. The role calls for a proven leader who combines analytical rigor with sound business judgment and translates findings into decisions that teams across the company can act on. The Vice President will build and lead a multiyear research agenda, oversee studies and analyses, establish external research partnerships, and direct publication and thought leadership. The role will define performance metrics and standards, develop reporting practices, address data quality and measurement gaps, and partner across teams to turn insights into improvements. It will also lead ROI and value realization studies, connect findings to product and business strategy, support sales and growth with evidence, and represent ESO externally. The role will build and scale the research, performance, and outcomes function, including hiring and developing direct reports, and will partner with executive leadership and cross-functional teams on an integrated data and research strategy. ESO is a data, technology, and research company focused on improving community health and safety. It develops software for EMS agencies, fire departments, and hospitals, and serves customers from offices across the United States, Canada, and Northern Ireland. ESO describes itself as a fast-paced, growing company and encourages applicants who do not meet every listed qualification to apply. Offers are contingent on a successful background check. ESO is an equal opportunity and affirmative action employer.

Requirements

Bachelor’s degree in a relevant field.
10 or more years of progressive experience, including at least five years leading research, performance measurement, analytics, or outcomes work.
Demonstrated research record, such as published work, study design and execution, or funded research.
Experience defining metrics and building performance and reporting frameworks at an organizational level.
Proven ability to translate data and findings into business decisions and measurable results.
Strong written and verbal communication skills, including the ability to engage executives, technical teams, customers, and external partners.
Ability to work collaboratively in a fast-paced technology environment.

Nice To Haves

Advanced degree preferred.

Responsibilities

Build and lead a multiyear research agenda aligned with ESO strategy and priorities.
Design and oversee studies and analyses using strong methodology, data governance, and ethical standards.
Establish research partnerships with academic institutions, industry groups, and other external organizations.
Lead publication and thought leadership strategy, including whitepapers, conference presentations, and executive briefings.
Define the metrics, benchmarks, and standards ESO and its customers use to evaluate performance.
Build reporting and review practices that give leaders a clear, accurate view of what is working and what is not.
Identify gaps in data quality, measurement, and reporting, and lead efforts to close them.
Partner with product, analytics, and operations teams to turn performance insights into practical improvements.
Lead ROI and value realization studies that demonstrate measurable results for customers.
Translate research and performance findings into product direction, customer value, and business strategy.
Support sales and growth efforts with evidence, case studies, and presentations to customer leadership.
Represent ESO externally through industry engagement, speaking, and advisory roles.
Build and scale the research, performance, and outcomes function, including hiring and developing direct reports.
Partner with executive leadership and cross-functional teams to advance an integrated ESO data and research strategy.