Director Jobs

About The Position

Requirements

• Ability to communicate effectively and professionally with employees, peers, executive leadership, customers, vendors and others
• Must have excellent internal and external customer service skills
• Ability to work well with others and motivate people
• Proficiency with Microsoft Office on a Windows PC
• Ability to master proprietary software used in business operations
• Strong understanding of current best practices and processes with a real world understanding of how to integrate for bottom line operating results
• Ability to work independently and as part of a team; an intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent written and verbal communication skills
• Knowledge of proper use of equipment, materials and supplies used in maintenance work
• Ability to adjust to a fluctuating operations volume, and the pressures of a time sensitive delivery schedule
• Prior management experience in a building maintenance industry or service industry and implementation of new technology and process into the work environment
• Experience working in a fast pace corporate office setting
• Authorized to work in the U.S.

Nice To Haves

• Bi-lingual English/Spanish preferred
• Industry knowledge

Responsibilities

• Manages the day-to-day operations of the field crews in their performance of contractual and extracontractual work.
• Ensures the inventory of supplies, materials, and equipment is adequate to meet current and foreseeable requirements.
• Collaborates with the Vice President of Operations to develop and implement plans for the operational infrastructure of systems, processes and personnel designed to accommodate the growth objectives of the company.
• Motivates and leads a high-performance team; attracts, recruits and retains required members of the team not currently in place; provides mentoring.
• Fosters a success-oriented, accountable environment within the company.
• Work closely with the Vice President of Operations to accomplish the goals and objectives.
• Participates in administering company policies, directing and coordinating all activities to develop and implement long range goals and objectives to meet business and profitability growth objectives.
• Manages policy in the areas of quality, cost reduction, complete and on-time delivery, safety, customer satisfaction, employee relations, visual controls and performance measures.
• Reviews analyses of activities, costs, operations, and forecast data to determine progress toward stated goals and objectives.
• Confers with VP of Operations and other administrative personnel to review achievements and discuss required changes in goals or objectives resulting from current status and conditions.
• Oversees key projects, processes and performance reports, data and analysis.
• Supervise management of in-house and outside personnel.
• Conducts regular training sessions for employees on job procedures and safety.
• Ensures all supplies, materials, and work performed meets the quality standards set by the company.
• Conducts regular meetings with field supervisors to review ongoing work, procedures, problems, etc.
• Conducts job-site visits/inspections as necessary to ensure company quality standards are maintained.
• Maintains the operating condition and security of all tools and equipment owned, leased, or rented by the company and under his/her control.
• Evaluates the performance of those employees reporting to him/her at least semi-annually based on the standards of performance included in the position description, and discuss the evaluation with the employee.
• Attends the orientation meeting with new customers and the sales representative to ensure the customer and Flagship Facility Services; mutually understand and are in agreement as to the services to be provided.
• Meets with the customer, in person or by telephone, on a regular basis to ensure the customer’s needs are being met, and to solicit additional work outside the contract.
• Reviews labor and material charges upon completion of any extra-contractual work performed prior to submission to the VP of Operations for job costing.
• Develops potential customer lists through canvassing and community contacts.
• Any other related duty as directed by the Vice President of Operations.