Customer Success Director Jobs

About The Position

Requirements

• At least 7 years of experience leading enterprise clients in AI or aviation technology.
• Demonstrated ability to lead complex client relationships, manage crises calmly, set firm boundaries on timelines and scope, and negotiate high-value outcomes.
• Exceptional ability to move between executive-level strategy and detailed operational or data matters.
• Outstanding communication and negotiation skills, with comfort presenting to and challenging C-level stakeholders.

Nice To Haves

• Solid understanding of airline commercial functions, including Pricing, Revenue Management, Network Planning, and PSS/RMS systems.

Responsibilities

• Serve as executive strategist for assigned accounts and align Fetcherr’s AI capabilities with clients’ C-suite business goals.
• Drive account growth, proof-of-concept conversions, and renewals.
• Act as the primary escalation point and lead discussions about timelines, project scope, and operational roadblocks with internal teams and client executives.
• Understand client workflows, data integration, and project details, and ensure deliverables meet strict standards while maintaining the broader strategy.
• Align internal Product, Data Science, Tech, and Support teams, resolve bottlenecks, and hold stakeholders accountable.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including professional development opportunities.
• Opportunity to work with cutting-edge AI technology in the airline industry.
• Flexible work options, including remote opportunities.
• Collaborative and inclusive workplace culture.