Director of Sales & Customer Success

Evidence Based Associates•, (Multiple States)

6d•$160,000 - $170,000•Remote

About The Position

Empower Community Care is seeking an experienced, hands-on Director of Sales & Customer Success to build and lead its specialty sales and customer success teams. The role will bring structure, coaching, and consistent sales practices to Specialty Sales Reps currently aligned to individual programs, while helping architect and lead a transition toward a regional pod model. Reporting to the Chief Growth Officer, the Director will manage and coach Specialty Sales Reps covering community-based clinical programs, early childhood and prevention programming, and assessment and behavior-change tools, as well as the Customer Success function. The Director will partner closely with Enterprise Sales Reps, who report to the CGO, to coordinate system-level and program-level opportunities and provide a consistent customer experience across Empower’s offerings. This is a foundational leadership role for a builder who can establish pipeline and forecasting rigor, turn high-level structures into practical processes and team habits, and use AI and modern sales tools to improve productivity. The Director will propose hiring plans and lead recruiting activities, with final hiring approval from the CGO. The role will also help shape Empower’s market representation as it evolves from a house of brands into a unified platform, including representing the organization at key industry events. The position is remote and computer-based, with approximately 25–35% travel for in-person meetings, client engagements, and industry conferences. It requires prolonged sitting and extended use of a computer, keyboard, and video-conferencing tools. Employment is contingent on a background check. The role may involve confidential organizational, financial, and clinical program information, which must be handled according to company policies.

Requirements

Bachelor’s degree in business, healthcare administration, or a related field, or equivalent experience.
At least 7 years of progressive sales experience, including at least 3 years directly managing and coaching a field or specialty sales team.
Demonstrated success building or scaling a sales function and turning high-level plans into working processes, tools, and team habits.
Strong pipeline management and forecasting discipline, with hands-on CRM fluency.
Ability to partner with Finance or RevOps on data held in an ERP system.
Ability to coach teams selling complex, consultative offerings to multiple buyer types and guide opportunity routing between system-level and program-level buyers.
Strong coaching, communication, and cross-functional collaboration skills, including the ability to work with sales, marketing, RevOps, Customer Success, and program delivery leaders.
Direct hiring experience, including sourcing, interviewing, and building a business case for candidates; able to propose hiring plans to an executive stakeholder for approval.
Experience leading or managing a customer success, account management, or renewal function.
Experience partnering with RevOps, sales operations, or a CRM administrator rather than directly owning the system, and comfort influencing CRM processes and data standards collaboratively.
Genuine enthusiasm for applying AI and modern sales tools to team productivity, with a record of introducing tools or workflows that sales representatives adopt.

Nice To Haves

Experience in behavioral health, evidence-based programs, child and family services, human services, education, or criminal justice/juvenile justice markets.
Experience selling or managing sales to government and managed care organization buyers, including familiarity with multi-year, multi-program contract vehicles.
Experience designing or refining commission plans and territory structures with RevOps or sales operations.
Experience leading a sales team through a structural change, such as moving from individual contributor roles to a pod, squad, or territory-team model.
Experience supporting brand or portfolio consolidation toward a unified market-facing identity or platform story.
Experience representing an organization at industry conferences and turning conference participation into pipeline, partnerships, or brand visibility.
Hands-on experience with AI-enabled sales tools, such as AI note-taking, call intelligence, prospecting, or proposal automation, and judgment around privacy, accuracy, and human review.
Experience in a lean, fast-moving commercial organization where the leader is expected to be both strategic and hands-on.
Direct experience with HubSpot is strongly preferred.
Familiarity with NetSuite is a plus.

Responsibilities

Lead, coach, and develop Specialty Sales Reps and Customer Success team members, establishing consistent pipeline discipline, activity standards, and quota attainment.
Propose sales headcount, hiring sequence, and role design; source and interview candidates and develop hiring recommendations for CGO approval.
Partner with the CGO and Enterprise Sales Reps to establish collaboration rules, deal routing, and account hand-offs between enterprise- and specialty-level opportunities.
Manage day-to-day sales operations, including pipeline reviews, forecasting, deal coaching, territory and account assignments, and performance management.
Partner with the Sales/RevOps Manager on pipeline stages, forecasting logic, activity tracking, and reporting, ensuring CRM processes align with how the team sells and with NetSuite revenue and contract data.
Identify and implement AI-enabled workflows and automation for prospecting, call preparation, proposal generation, CRM hygiene, and reporting.
Partner with the CGO and RevOps to design and lead the transition toward a regional pod model, including defining pod structure, rollout sequence, commission plans, territories, and supporting processes.
Support the evolution from a house of brands to a unified Empower platform and help sales and business development teams represent “One Empower” in the market.
Drive cross-selling and expansion across Empower’s seven subsidiary brands, helping Specialty Reps understand the portfolio and collaborate with Enterprise or other Specialty Reps on joint opportunities.
Attend industry conferences and events to represent Empower, build brand awareness, and develop pipeline, partnerships, and collaboration opportunities.
Build and execute onboarding and ramp plans for new and existing sales hires, with clear productivity and quota-readiness milestones.
Partner with Implementation Success and Program Delivery to establish clean sale-to-implementation hand-offs and feed adoption and renewal signals back into the sales process.
Provide regular, decision-oriented pipeline, forecast, team-performance, hiring, and pod-transition updates to the CGO and executive leadership.
Represent field sales perspectives in go-to-market strategy, marketing plans, and product and program feedback loops.