Director, Customer Success
About The Position
Neara is hiring a Director, Customer Success to oversee a strategic portfolio of electric utility customers across the United States. Reporting directly to the VP of Customer Success, the Director will manage a team of 4–5 Customer Value Architects and Forward Deployed Engineers, leading multi-year enterprise software engagements from initial pilot through full-scale deployment and long-term value realization. The Director will serve as a trusted operational and strategic advisor to utility executives, guiding complex software deployments and helping integrate Neara’s solutions into customers’ daily workflows. These solutions include Wildfire Mitigation, Resiliency & Reliability, Asset Management, Risk & Value Optimization, and Design & Construction. The role balances hands-on program management, technical team leadership, and executive stakeholder engagement to deliver measurable outcomes throughout the customer lifecycle.
Requirements
- Experience as a consulting leader (Manager, Director, or equivalent) at a global management or technology firm, or equivalent leadership experience in technical customer success, professional services, or complex project delivery.
- Track record of leading multi-year, large-scale enterprise software deployments and complex digital transformation initiatives.
- Background in Engineering, Computer Science, or a quantitative field.
- Ability to manage, mentor, and develop technical individual contributors in customer-facing environments.
- Exceptional communication skills and a track record of building consensus, navigating internal teams, and managing relationships across complex utility organizations.
Nice To Haves
- Practical familiarity with tools such as Python or SQL.
- Experience working directly with electric utilities, energy companies, or large-scale physical infrastructure assets.
Responsibilities
- Own end-to-end program delivery and long-term account success across a portfolio of enterprise electric utility customers, acting as the executive escalation point and trusted advisor.
- Lead, coach, and support a team of 4–5 direct reports, driving delivery excellence, professional development, and resource allocation across accounts.
- Partner with utility leaders to define ROI frameworks, map digital twin workflows to existing processes, and promote software adoption across complex customer organizations.
- Oversee technical workstreams including data integration, custom scripting, and platform configuration, ensuring projects stay on schedule, within scope, and aligned with client goals.
- Collaborate with Sales, Product, and Engineering to share customer insights, mitigate implementation risks, and identify commercial expansion opportunities.
- Establish project governance frameworks and structured communication cadences with utility executives, project sponsors, and steering committees.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
