Customer Success Director

EarthCam • Upper Saddle River, NJ

4d

About The Position

EarthCam is seeking a Director of Sales and Customer Success to lead sales training, onboarding, sales processes, and operational support for its growing sales organization. The role focuses on sales coaching support, CRM process adoption, and management of the Sales Administration team that supports Territory Sales Representatives and Account Managers throughout the sales cycle. It is an operational and enablement leadership role rather than a traditional quota-carrying sales leadership position.

The Director works with Sales Leadership, Sales Representatives, Account Managers, Marketing, Customer Success, and Sales Administration to improve sales execution, onboarding, workflows, CRM discipline, internal coordination, and enablement systems. The role helps establish structure, consistency, accountability, and scalable processes across the organization.

Requirements

• At least 7 years of experience in sales operations, sales enablement, sales training, or sales support leadership.
• Experience managing sales support, sales administration, or enablement teams.
• Strong background in CRM management, pipeline processes, reporting workflows, and sales operations.
• Demonstrated experience building onboarding programs, training systems, or sales process documentation.
• Strong familiarity with CRM platforms such as Salesforce, HubSpot, or similar systems.
• Excellent organizational, communication, and cross-functional coordination skills.
• Experience improving operational workflows and sales process efficiency.
• Bachelor’s degree or equivalent professional experience.
• Strong training, coaching, and operational leadership skills.
• Ability to manage multiple priorities, work across departments and leadership levels, and lead support and coordination teams in a fast-paced environment.
• Comfort training and mentoring both new and experienced sales team members and balancing support, coaching, accountability, and process enforcement.

Nice To Haves

• Experience supporting sales organizations in a technology, SaaS, construction technology, or solution-based environment.

Responsibilities

• Lead and manage the Sales Administration team supporting the sales organization.
• Develop and improve onboarding programs for new sales hires.
• Create and maintain sales training materials, playbooks, and process documentation.
• Reinforce CRM standards, pipeline management practices, and sales workflow consistency.
• Support coaching initiatives alongside Sales Leadership to improve execution and accountability.
• Train sales teams on internal tools, workflows, systems, and operational best practices.
• Improve proposal preparation, documentation processes, and sales support workflows.
• Monitor CRM usage, pipeline visibility, reporting accuracy, and process adoption across the sales organization.
• Identify operational gaps and implement scalable process improvements.
• Coordinate with Marketing, Customer Success, Finance, and Operations to improve communication and workflow alignment.
• Support internal reporting and sales process visibility for leadership.
• Help maintain execution standards across sales support activities, customer follow-up, and opportunity management.
• Assist with sales readiness initiatives, training refreshers, and ongoing process education.
• Support organizational scalability through operational structure, consistency, and accountability.

Benefits

• Competitive compensation package with base starting at $100,000 (flexible) plus aggressive performance-based bonuses.
• 100% company-paid health insurance for single coverage.
• Dental insurance.
• Vision insurance.
• 401(k) plan with generous company matching.
• Paid time off.
• Paid holidays.
• Complimentary breakfasts, lunches, and snacks.
• Team events, BBQs, and an annual company Olympics.
• People-first workplace with opportunities for innovation, growth, and collaboration.

What This Job Offers

• Job Type: Full-time
• Career Level: Director