Customer Success Director
About The Position
EarthCam is seeking a Director of Sales and Customer Success to lead training, onboarding, sales processes, and the operational support infrastructure for its growing sales organization. The role focuses on sales training and coaching support, CRM process adoption, and management of the Sales Administration team that supports Territory Sales Representatives and Account Managers throughout the sales cycle. It is not a traditional quota-carrying sales leadership role; instead, it centers on improving sales execution, onboarding, workflows, CRM discipline, internal coordination, and enablement systems. The director works closely with Sales Leadership, Sales Representatives, Account Managers, Marketing, Customer Success, Sales Administration, Finance, and Operations. The position is intended to strengthen operational efficiency and reinforce scalable sales processes through structure, consistency, accountability, and training.
Requirements
- 7+ years of experience in sales operations, sales enablement, sales training, or sales support leadership.
- Experience managing sales support, sales administration, or enablement teams.
- Strong background in CRM management, pipeline processes, reporting workflows, and sales operations.
- Demonstrated experience building onboarding programs, training systems, or sales process documentation.
- Strong familiarity with CRM platforms such as Salesforce, HubSpot, or similar systems.
- Excellent organizational, communication, and cross-functional coordination skills.
- Experience improving operational workflows and sales process efficiency.
- Bachelor’s degree or equivalent professional [qualification; wording is incomplete in the posting].
- Highly organized and able to manage multiple priorities simultaneously.
- Process-oriented, with strong attention to detail and accountability.
- Comfortable leading support and coordination teams in a fast-paced environment.
- Able to communicate practically and work across departments and leadership levels.
- Skilled at creating structure, improving workflows, and reinforcing consistency.
- Comfortable training and mentoring new and experienced sales team members.
- Able to balance support, coaching, accountability, and process enforcement effectively.
Nice To Haves
- Experience supporting sales organizations in a technology, SaaS, construction technology, or solution-based environment.
Responsibilities
- Lead and manage the Sales Administration team supporting the sales organization.
- Develop and improve onboarding programs for new sales hires.
- Create and maintain sales training materials, playbooks, and process documentation.
- Reinforce CRM standards, pipeline management practices, and sales workflow consistency.
- Support coaching initiatives alongside Sales Leadership to improve execution and accountability.
- Train sales teams on internal tools, workflows, systems, and operational best practices.
- Improve proposal preparation, documentation processes, and sales support workflows.
- Monitor CRM usage, pipeline visibility, reporting accuracy, and process adoption across the sales organization.
- Identify operational gaps and implement scalable process improvements.
- Coordinate with Marketing, Customer Success, Finance, and Operations to improve communication and workflow alignment.
- Support internal reporting and sales process visibility for leadership.
- Maintain strong execution standards across sales support activities, customer follow-up, and opportunity management.
- Assist with sales readiness initiatives, training refreshers, and ongoing process education.
- Support organizational scalability through operational structure, consistency, and accountability.
Benefits
- Competitive compensation package, with base starting at $100,000 (flexible) plus aggressive performance-based bonuses.
- 100% company-paid health insurance for single coverage.
- Dental insurance.
- Vision insurance.
- 401(k) plan with generous company matching.
- Paid time off.
- Paid holidays.
- Complimentary breakfasts, lunches, and snacks.
- Team events, BBQs, and an annual company Olympics.
- People-first, energetic, entrepreneurial workplace with opportunities for ideas and career growth.
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What This Job Offers
Job Type
Full-time
Career Level
Director
