Director, Customer Success

Neara • Los Angeles, CA

4d • $180,000 - $250,000

About The Position

Neara is hiring a Director, Customer Success to oversee a strategic portfolio of electric utilities across the United States. Reporting directly to the VP of Customer Success, this role manages a team of 4–5 Customer Value Architects and Forward Deployed Engineers, guiding multi-year enterprise software engagements from initial pilots through full-scale deployment and long-term value realization.

The Director serves as a trusted operational and strategic advisor to utility executives, guiding complex software deployments and helping embed Neara’s solutions—including Wildfire Mitigation, Resiliency & Reliability, Asset Management, Risk & Value Optimization, and Design & Construction—into customers’ operational workflows. The role balances hands-on program management, technical team leadership, and executive stakeholder engagement to deliver measurable business outcomes throughout the customer lifecycle.

Requirements

• Proven experience as a consulting leader (Manager, Director, or equivalent) at a global management or technology firm, or equivalent leadership experience in technical customer success, professional services, or complex project delivery.
• A track record of leading multi-year, large-scale enterprise software deployments and complex digital transformation initiatives.
• Background in Engineering, Computer Science, or a quantitative field.
• Demonstrated ability to manage, mentor, and develop technical individual contributors, such as engineers, solutions architects, or consultants, in customer-facing environments.
• Exceptional communication skills and a track record of building consensus, navigating internal teams, and managing relationships across complex utility organizational structures.

Nice To Haves

• Practical familiarity with Python or SQL.
• Prior experience working directly with electric utilities, energy companies, or large-scale physical infrastructure assets.

Responsibilities

• Own end-to-end program delivery and long-term account success across a portfolio of enterprise electric utility customers; serve as the executive escalation point and trusted advisor.
• Lead, coach, and support 4–5 direct reports who are Customer Value Architects and Forward Deployed Engineers, driving delivery excellence, professional development, and resource allocation.
• Partner with utility leaders to define ROI frameworks, map digital twin workflows to existing processes, and support widespread software adoption across complex organizations.
• Oversee technical workstreams, including data integration, custom scripting, and platform configuration, ensuring projects stay on schedule, within scope, and aligned with client strategic goals.
• Collaborate with Sales, Product, and Engineering to share customer insights, mitigate implementation risks, and identify commercial expansion opportunities.
• Establish project governance frameworks and structured communication cadences with utility executives, project sponsors, and steering committees.

Benefits

• Opportunity to help protect critical infrastructure and address wildfire, storm, and resiliency challenges across the US power grid.
• Ownership of a senior leadership position within Neara’s US organization, with direct access to executive leadership and the opportunity to shape the customer playbook.
• Opportunity to work with engineering-grade physics and AI models simulating millions of miles of infrastructure.
• Opportunity to lead a team of technical contributors in a fast-paced environment, with autonomy over key accounts and access to company leadership, product builders, and domain experts.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed