Customer Service Representative Jobs

About The Position

Requirements

• High School graduate, or its equivalent
• 10-key by touch
• Two (2) years of related customer service and cash handling experience required, OR any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
• Proficient in computer skills.
• Knowledge of effective customer relations practices.
• Knowledge of credit collection practices.
• Knowledge of basic accounting and billing procedures.
• Knowledge of Federal, State and Local laws.
• Knowledge of City practice, policy and procedures.
• Skill in performing data entry; operate a 10-key calculator.
• Skill in using computers and related software.
• Skill in executing oral and written instructions and reports.
• Skill in communicating effectively, both orally and in writing.
• Skill in establishing and maintaining effective working relationships.
• Skill in working with utility rates and procedures.
• Skill in interpreting utility bills for customers and making decisions as to their validity.
• Skill in analyzing data and problem-solving.
• Skill in interpreting meter readings for customers.
• Skill in adding and balancing payments; figures utility bills, provides analytic review of trend analysis.
• Valid Class “C” Texas driver's license.

Nice To Haves

• Bi-lingual language skills.

Responsibilities

• Operates in call-center and in-person environments.
• Assist customers over the phone or in-person with requests for utility service connections, disconnections, and transfers.
• Provide guidance to customers on using the Customer Self-Service Portal and assist with auto-draft maintenance.
• Address customer inquiries related to utility services, leaks, and billing concerns.
• Assess the accuracy of meter readings and charges on utility accounts, calculating adjustments and updating records as necessary.
• Generate work orders for commercial and residential customers for service requests such as connections, disconnections, transfers, and re-reads, including billing applicable fees.
• Review payment histories and make decisions on contract terms and durations.
• Prepare Meter Data Management (MDM) system reports for water and electricity usage review for the customer.
• Maintain knowledge of department policies, billing rate structures, and operational processes to provide accurate guidance and information to customers.
• Provide customers with information on utility-related events to enhance awareness and understanding.
• Process utility payments received from customers; reconcile cash drawers; and follows proper internal cash controls.
• Perform any additional duties as assigned.

Benefits

• Check out the benefits of working with us here.