Collision Customer Service Representative
PPG•Strongsville, OH
•Onsite
About The Position
As a Customer Service Representative, you will handle domestic orders, which includes placing orders and following up with distributors. Reporting to the Customer Service Supervisor, you will be the face of the company and first contact for customer inquiries by phone and email. If you pride yourself on your experience providing detailed troubleshooting and resolutions to users and accuracy, then this is the ideal opportunity for you!
Requirements
- 1 or more years' work experience demonstrating responsibility for system management or process integrity of current and new data; Customer Service/Business to Business experience.
- Data Experience documenting customer issues in detail
- Experience interpreting and responding to customer requests - Intermediate computer ability and typing; ERP system knowledge – Oracle.
Nice To Haves
- Previous experience/knowledge in Refinish customer service/technical knowledge in paints and sealants or a similar industry would also be highly regarded.
Responsibilities
- Communicate with customers by email and over the phone concerning quotes, orders, returns, and discrepancies on their behalf
- Sourcing of products not available through our distribution centers, and sourcing back-orders not available at the prime buy location
- Support advertising inventory management, database maintenance, and logging incoming/outgoing customer calls
- Work as part of a close-knit team through regular communication with management, the sales team, production, purchasing and logistics.
Benefits
- Medical
- Dental
- Vision
- 401k
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
