Customer Service Representative
About The Position
Support the company’s mission of providing financing and service excellence for Automobile and Powersports products by delivering high-quality customer interactions and operational support. This includes handling inbound and outbound calls, managing account information, and ensuring compliance with federal and state regulations. Operate the company’s phone system to handle incoming and outgoing calls in a call center environment. Assist customers and/or dealers with inquiries, account status, and problem resolution using available resources and systems. Provide accurate information and clearly explain processes or procedures. Maintain professionalism, positive attitude, and adaptability to change. Ensure compliance with company policies, federal and state laws, and protect customer privacy and financial information. Perform accurate data entry and document management (uploading, sorting, forwarding for notarization). Contribute to department goals by meeting qualitative and quantitative objectives. Demonstrate strong multitasking skills (ability to talk and type simultaneously). Utilize Microsoft Office and internal systems effectively. Maintain confidentiality and security of customer information.
Requirements
- 1-2 Years of Customer Service Experience
- Must currently hold a Bachelor's Degree or currently enrolled to attain Bachelor's Degree
- Utilize Microsoft Office and internal systems effectively.
Responsibilities
- Operate the company’s phone system to handle incoming and outgoing calls in a call center environment.
- Assist customers and/or dealers with inquiries, account status, and problem resolution using available resources and systems.
- Provide accurate information and clearly explain processes or procedures.
- Maintain professionalism, positive attitude, and adaptability to change.
- Ensure compliance with company policies, federal and state laws, and protect customer privacy and financial information.
- Perform accurate data entry and document management (uploading, sorting, forwarding for notarization).
- Contribute to department goals by meeting qualitative and quantitative objectives.
- Demonstrate strong multitasking skills (ability to talk and type simultaneously).
- Utilize Microsoft Office and internal systems effectively.
- Maintain confidentiality and security of customer information.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
