Customer Service Representative Jobs

This position is Onsite. Our office is located at 31 Beaver Street, Cooperstown, NY. Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 2:30 pm - 11:00 pm. It may be necessary, given the business need, to work occasional overtime. We offer 3 weeks of on-the-job training. The hours during training will be during normal business hours of 8:00 am - 4:30 pm. Primary Responsibilities: Answers inbound phone calls while providing a high-quality patient/caller experience Responsible for code and emergency team response Monitoring various hospital alarm systems and responding in an efficient and timely manner Schedules, reschedules, and cancels appointments Works all assigned work timely according to department standards and documents all actions in the system Registers new patients, verifies patient demographics and health insurance, updates patient information in designated databases Responds to general information requests and/or inquiries from patients, physicians, medical offices, and other callers Communicates effectively and in a professional manner Processes all work-related responsibilities in an efficient, timely and accurate manner You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.