Customer Service Representative Jobs

About The Position

Requirements

• Operate all equipment.
• Stock ingredients from delivery area to storage, work area, walk-in cooler.
• Prepare product.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.
• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
• Must be able to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
• Ability to enter orders using a computer keyboard or touch screen.
• Talking and hearing on telephone.
• Near and mid-range vision for most in-store tasks.
• Depth perception.
• Ability to differentiate between hot and cold surfaces.
• Ability to direct activities.
• Ability to perform repetitive tasks.
• Ability to work alone and with others.
• Ability to work under stress.
• Ability to meet strict quality control standards.
• Ability to deal with people.
• Ability to analyze and compile data.
• Ability to make judgments and decisions.
• Standing: Most tasks are performed from a standing position.
• Walking: For short distances for short durations.
• Lifting: Bulk product deliveries may include cases of ingredients and supplies weighing up to 50 pounds.
• Carrying: Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
• Pushing: To move trays which are placed on dollies.
• Climbing: Infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
• Stooping/Bending: Forward bending at the waist is necessary at the pizza assembly station. Forward bending is also present at the front counter and when stocking ingredients.
• Crouching/Squatting: Performed occasionally to stock shelves and to clean low areas.
• Reaching: Performed continuously; up, down and forward.
• Hand Tasks: Eye-hand coordination is essential. Use of hands is continuous during the day. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
• Utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Nice To Haves

• Experience as a boss or in a leadership role.

Responsibilities

• Oversee all cost controls, inventory control, cash control, and customer relations during your shift.
• Set the example for the team by following all policy and procedures 100% of the time.
• Ensure the crew follows all policy and procedures 100% of the time.
• Manage staffing.
• Complete all necessary paperwork.
• Manage food inventory and preparation.
• Work according to a schedule.
• Maintain a perfect image and adherence to standards.
• Provide great customer service.
• Ensure attendance and punctuality.
• Maintain store cleanliness.
• Participate in marketing efforts.
• Contribute to store profitability.

Benefits

• Fun and flexible work environment
• Work experience that will be used for a long time to come
• Opportunity for advancement (e.g., to General Manager, Corporate Operations Manager, or Franchisee)