Customer Service Representative -Monday - Friday 6am-2:30pm

Warehouse•Sumner, WA

1d•Onsite

About The Position

The Customer Service Representative ensures that all customers receive a timely, accurate, and customized invoice. This role is crucial in maintaining customer satisfaction and upholding the company's values of Customer First, respect, high business ethics, corporate citizenship, professional relationships, continuous improvement, and safety. The position requires flexibility, reliability, a positive attitude, willingness to learn, initiative, high quality of work, ability to follow directions, professional communication, and appropriate appearance.

Requirements

Understanding of invoicing and billing processes and procedures.
Working knowledge of Microsoft Word Suite.
Ability to learn WMS (Warehouse Management System).
Ability to provide administrative support.
Ability to learn techniques as job task requirements change.
Ability to perform a wide variety of job tasks and transition between tasks effectively (multi-task).
Ability to maintain high standards despite pressing deadlines.
Ability to follow all written and verbal instructions provided by management, project leader, etc.
Ability to share all information in a professional and factual manner.
Ability to maintain an appropriate appearance and dress in accordance with established dress code guidelines.
Must be present and punctual; arrive prepared for work.
Must complete work in a timely, accurate, and consistent manner.
Must plan and schedule time off in advance with supervisor or manager.
Must avoid unscheduled days off which will result in attendance points.
Must maintain a "Whatever it Takes" attitude.
Must live by company stated values and inspire others.
Must approach new tasks with an interest to learn.
Must seek out additional work when job tasks are completed.
Must go above and beyond required tasks.
Must understand the importance of "Only Handle It Once – OHIO", by completing work correctly the first time.
Must understand the functionality of Warehouse Management System and Transportation Management System.

Nice To Haves

Ability to learn WMS.
Ability to learn Transportation Management System.

Responsibilities

Ensure customers receive timely, accurate, and customized invoices.
Process daily invoicing accurately for Value Add and Transportation.
Process billing according to customer billing procedures.
Meet customer-based periods by ensuring all billings are complete by the set deadline.
Keep customer files current.
Assist with coverage of the Reception desk by answering phones and greeting visitors.
Cross-train on other customer invoice processing to provide account coverage when needed.
Provide administrative support to the management team as needed.
Maintain a secure, well-organized area free from clutter with information easily accessible to others.
Establish and maintain professional working relationships with customers via e-mail, telephone communication, and face-to-face visits.
Participate in pre-shift meetings and department meetings.
Monitor and record external invoice errors on Clerical Error Spreadsheet.
Suggest ways to improve the accuracy and efficiencies of invoicing.
Ensure invoices are updated accurately with price changes based on contracts or addendums.