Customer Service Representative -Monday - Friday 6am-2:30pm

ALLEN DISTRIBUTION•Sumner, WA

2d•$21 - $23•Onsite

About The Position

The Customer Service Representative ensures that all customers receive a timely, accurate, and customized invoice. This role is crucial in maintaining customer satisfaction and operational efficiency. The company values a customer-first approach, respect, high business ethics, continuous improvement, and employee safety. Expectations for employees include flexibility, reliability, a positive attitude, willingness to learn, initiative, high quality of work, adherence to directions, professional communication, and appropriate appearance.

Requirements

Understanding of invoicing and billing processes and procedures.
Working knowledge of Microsoft Word Suite.
Ability to learn WMS (Warehouse Management System).
Ability to provide administrative support.
Ability to learn techniques as job task requirements change.
Ability to communicate information in a professional and factual manner.
Ability to report all issues to your manager/supervisor.
Ability to maintain an appropriate appearance and dress in accordance with established dress code guidelines.
Ability to answer phone by the third ringing cycle.
Understanding of the functionality of Warehouse Management System and Transportation Management System.

Nice To Haves

Flexibility to work the hours needed to support business goals, including overtime, weekends, and holidays.
Ability to remain open-minded and perform a wide variety of job tasks, transitioning effectively between tasks (multi-tasking).
Reliability, punctuality, and preparedness for work.
Ability to complete work in a timely, accurate, and consistent manner.
Ability to plan and schedule time off in advance.
Avoid unscheduled days off.
Maintain a "Whatever it Takes" attitude.
Inspire others by living company values.
Approach new tasks with an interest to learn.
Seek out additional work when job tasks are completed.
Go above and beyond required tasks.
Participate in pre-shift meetings and department meetings.
Maintain high standards despite pressing deadlines.
Produce accurate, thorough, and professional work.
Understand the importance of "Only Handle It Once – OHIO".
Follow all written and verbal instructions provided by management.
Ensure the best decisions are made for the company through professional and factual communication.

Responsibilities

Ensure timely, accurate, and customized invoicing for all customers.
Process daily invoicing for Value Add and Transportation.
Process billing according to customer billing procedures.
Meet customer-based periods by ensuring all billings are complete by set deadlines.
Keep customer files current.
Assist with coverage of the Reception desk by answering phones and greeting visitors.
Cross-train on other customer invoice processing to provide account coverage when needed.
Provide administrative support to the management team as needed.
Maintain a secure, well-organized area free from clutter with information easily accessible.
Establish and maintain professional working relationships with customers via e-mail, telephone, and face-to-face visits.
Monitor and record external invoice errors on the Clerical Error Spreadsheet.
Suggest ways to improve the accuracy and efficiencies of invoicing.
Ensure invoices are updated accurately with price changes based on contracts or addendums.