Customer Service Representative -Monday - Friday 6am-2:30pm

ALLEN DISTRIBUTION•Sumner, WA

1d•$21 - $23

About The Position

The Customer Service Representative ensures customers receive timely, accurate, and customized invoices. The role handles customer invoicing and billing, maintains customer files, provides administrative support, and communicates professionally with customers. It also provides backup coverage for the reception desk and cross-trains on other customer invoice processing to support account coverage when needed. The position is full-time and non-exempt, scheduled Monday through Friday from 6:00 a.m. to 2:30 p.m. The listed pay rate is $21.00–$22.50 per hour. The role reports to the General Manager. Employees are expected to support business needs, which may include overtime, weekends, and holidays, and to demonstrate reliability, initiative, quality work, effective communication, flexibility, and a willingness to learn.

Requirements

Understanding of invoicing and billing processes and procedures.
Working knowledge of Microsoft Word Suite.
Ability to learn the Warehouse Management System.
Ability to provide administrative support.
Ability to perform a variety of tasks, transition between tasks, and multitask effectively.
Reliability, punctuality, and ability to complete work accurately and consistently.
Professional communication and ability to follow written and verbal instructions.
Ability to maintain high standards and accuracy under pressing deadlines.

Responsibilities

Complete month-end invoicing within five business days of the end of the month or by customer-directed deadlines.
Process daily invoicing accurately for Value Add and Transportation, if applicable.
Process billing according to customer billing procedures and complete billing by customer-specific deadlines.
Monitor and record external invoice errors on the Clerical Error Spreadsheet.
Update invoices accurately when prices change based on contracts or addenda.
Suggest ways to improve invoicing accuracy and efficiency.
Keep customer files current.
Assist with reception desk coverage by answering phones and greeting visitors; answer calls by the third ringing cycle.
Cross-train on other customer invoice processing to provide account coverage when needed.
Provide administrative support to the management team as needed.
Maintain a secure, organized, clutter-free work area with information accessible to others.
Understand the functionality of the Warehouse Management System and Transportation Management System.
Establish and maintain professional relationships with customers through email, telephone, and face-to-face communication.
Attend pre-shift and department meetings and report issues to a manager or supervisor.
Support business needs with flexibility, including overtime, weekends, and holidays when needed.