Customer Service Representative - Monday - Friday 4:30pm - 1:00am

ALLEN DISTRIBUTION•Fort Worth, TX

7h•Onsite

About The Position

The Customer Service Representative ensures that all customers receive a timely, accurate, and customized invoice. This role operates with a 'Customer First' mentality, delivering on promises with a positive attitude and treating everyone with respect and dignity. The company values high business ethics, corporate citizenship, professional relationships, a continuous improvement culture, and employee safety. Employees are expected to be flexible, reliable, have a positive attitude, be willing to learn, take initiative, maintain high quality of work, follow directions, communicate professionally, and maintain an appropriate appearance.

Requirements

Understanding of invoicing and billing processes and procedures.
Working knowledge of Microsoft Word Suite.
Ability to learn WMS (Warehouse Management System).
Ability to provide administrative support.
Ability to learn techniques as job task requirements change.
Ability to maintain high standards despite pressing deadlines.
Ability to produce accurate, thorough, and professional work.
Understanding of "Only Handle It Once – OHIO", by completing work correctly the first time.
Ability to follow all written and verbal instructions provided by management, project leader, etc.
Ability to share all information in a professional and factual manner ensuring the best decisions are made for the company.
Ability to report all issues to your manager/supervisor.
Ability to maintain an appropriate appearance and dress in accordance with established dress code guidelines.
Ability to answer phone by the third ringing cycle.
Understand the functionality of Warehouse Management System and Transportation Management System.

Nice To Haves

Ability to learn WMS.
Ability to learn Transportation Management System.

Responsibilities

Ensure timely, accurate, and customized invoicing for all customers.
Process daily invoicing for Value Add and Transportation (if applicable).
Process billing according to customer billing procedures.
Meet customer-based periods by ensuring all billings are complete by the set deadline.
Keep customer files current.
Assist with coverage of the Reception desk by answering phones and greeting visitors.
Cross-train on other customer invoice processing to provide account coverage when needed.
Provide administrative support to the management team as needed.
Maintain a secure, well-organized area free from clutter with information easily accessible to others.
Establish and maintain professional working relationships with customers via e-mail, telephone communication, and face-to-face visits.