Customer Service: 1st Shift; Monday-Friday 7am-3:30pm

Skills • Auburn, WA

9d • Onsite

About The Position

Skills Inc., a major aerospace supplier in Washington State, is seeking a Customer Service professional to support external customers. This role involves working with shop employees, supervisors, and managers to ensure customer satisfaction and resolve concerns. Skills Inc. is a nonprofit organization with a social mission to train, employ, and serve persons with disabilities and the community.

Requirements

• Ability to read, write, and communicate in English through verbal communication, American Sign Language, or adaptive technology.
• Must be a U.S. person due to ITAR regulations.

Nice To Haves

• Five (5) years of Aerospace Manufacturing experience.
• Proficiency with Microsoft Office.
• Excellent interpersonal and communication skills, team-oriented, and ability to deal with a wide variety of personalities and communication styles.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Experience working in a team environment and have a comprehensive knowledge of the manufacturing aerospace industry.
• Experience using an ERP system (Visual strongly preferred).
• Ability to read and interpret Aerospace blue print documents.
• Knowledge or experience working in an inclusive work environment, particularly those persons with disabilities.
• Excellent attention to detail.

Responsibilities

• Communicates with customers by phone or in person.
• Solicits sales of new or additional services.
• Serves as the first point of contact for customer inquiries regarding billing or services.
• Refers complaints or concerns to designated departments for investigation.
• Reviews incoming P.O.S to assure pricing is correct for ecology, expedite, and per part price.
• Follows prescribed work rules and standard safety regulations.
• Reads and understands individual component drawings and complex assembly drawings.
• Follows continuous improvement to ensure highest quality, lowest costs, and on-time delivery.
• Maintains an efficient and high-quality work performance.
• Assists and trains others as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life and AD&D insurance
• Paid time off
• 401(k) savings plan
• Paid Vacation
• Paid Sick
• 401(k) with a percentage company-match contribution
• Paid holidays
• Employee Assistance Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED