Customer Service Representative Jobs

About The Position

Requirements

• 1 year of customer service-related experience.
• A strong internet connection and the ability to set up a home office with company-provided equipment.
• Must be a resident of the Appleton, Wisconsin area.
• A positive attitude, great work ethic, and a passion for helping others.
• Dependability and commitment to being at work on time and ready to perform.
• Ability to dedicate full attention to work without providing care for others during work hours.
• Proficiency in computer use, including Microsoft Office, Outlook, and general internet navigation.
• Ability to work at a desk and effectively utilize a phone and computer for the length of the shift.
• Successfully pass a computer skills assessment, training evaluations, and the trial service period.
• Successfully pass a pre-employment drug screen and background check.

Nice To Haves

• Bilingual skills are a plus.

Responsibilities

• Dispatch technicians to gas station maintenance issue locations.
• Provide 24/7/365 service for clients in the Petroleum Industry.
• Handle customer service interactions via phone and computer.
• Learn new information, policies, and skills, including software and petroleum industry knowledge.
• Demonstrate an organized and accurate approach to problem-solving and prioritization.
• Effectively utilize a phone and computer for the length of the shift.
• Commit to superior service for customers.

Benefits

• Work from home
• Pay rate of $18.00 an hour starting.
• Internal growth and wage increase opportunities.
• Internal promotion opportunities for Technical Support, Project Management, Leadership, and Training Departments when available.
• Giveaways and employee recognition programs.
• Medical and dental insurance.
• Long-term disability and life insurance.
• Paid vacation and sick time.
• Holiday pay.
• 401k savings plan.
• Referral bonuses.
• Wellness programs.