Customer Service Representative II

The City of Fort Worth • Fort Worth, TX

3d • Onsite

About The Position

A Customer Service Representative II position is available at the Fort Worth Public Library at the Reby Cary Youth Library and Ella Mae Shamblee Library. The ideal candidate for these positions is customer-focused, enthusiastic about bringing library services to all members of the community, and comfortable working with diverse populations including people of all ages, backgrounds, dispositions, and abilities. The purpose of this position is to provide exemplary customer service to library patrons, conduct and direct proper circulation of library materials, and perform related administrative duties. All applicants must submit a cover letter and resume to be considered.

Requirements

• High school diploma/GED
• Two years of responsible customer service experience within the area of assignment
• Must pass physical

Nice To Haves

• Ability to communicate with customers in Spanish
• Experience working in a library
• Proficient skills using Microsoft Word and Excel
• One or more years of cash handling experience
• Ability to work evenings and weekends
• Ability to work at/travel to various locations
• Ability to work a flexible schedule

Responsibilities

• Provides friendly, efficient, and professional service to customers, in-person, by telephone, and via email
• Compiles and submits statistical data
• Checks library materials in and out to customers
• Answers general customer questions regarding library policy, procedures, and customer accounts
• Provides customers with information about Library services and programs
• Explains and demonstrates use of catalog, copy machines, printers, etc
• Issues library cards to new customers and replacement cards as needed
• Operates a cash register, conducts customer payment transactions, maintains a cash drawer, and completes daily deposits
• Sorts, processes, shelves, and assists with other general library materials inventory management duties
• Answers basic reference, reader's advisory, and general usage questions
• Assists with programs and outreach events as needed
• Performs other related duties as assigned

Benefits

• 11 Paid Holidays
• Medical
• Dental
• Vision
• Paid Time Off
• Pension Plan
• Professional Development Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED