Customer Service Representative Jobs

About The Position

Requirements

• Previous customer service experience required
• Call center experience strongly preferred
• Experience with customer relationship management (CRM) software strongly preferred
• Working knowledge of office equipment and software
• Entry-level knowledge/skill proficiency with Google Suite including, Gmail, Google Sheets, Google Docs, etc
• Ability to work a full time Monday-Friday schedule with occasional Saturdays
• Must be able to type at a minimum of 50WPM and 90% accuracy. (A typing test will be conducted)
• High School Diploma or equivalent
• Exceptional written, verbal, and interpersonal communication skills

Nice To Haves

• Bilingual in English/Spanish is preferred but not required

Responsibilities

• Handle many inbound and outbound calls to current and potential customers
• Identify the needs of customers, resolve issues, and provide solutions
• Identify and escalate issues to supervisors as needed
• Schedule and plan services and appointments
• Respond in a timely manner to customer calls, texts, voicemails and emails
• Answer calls from potential new clients and schedule our sales team to meet with them for free inspections
• Assist management, technicians and salespeople with day-to-day requests
• Collect service payments from customers and call/text/email past due accounts
• Communicate regularly with field technicians to coordinate service schedules and times

Benefits

• Comprehensive benefits package including Health, Dental, Vision and Life Insurance. We cover 80% of the individual-only premiums (60% for dependents) for health, dental, and vision and offer life insurance at no cost to you!
• Employee Assistance Program (EAP): As part of our commitment to your well-being, we offer you and your immediate family access to an EAP with resources for managing stress, mental health, financial guidance, and other life events. This program has 24/7 access with app support.
• Paid Vacation and Holidays
• 401k with up to 4% company matching
• Paid Training
• Employee Discounts
• Employee Referral Bonus ($2,000)