Customer Service Representative

Safelite•OH Mobile Pro & Sales, SC

6d•Remote

About The Position

This is a fully remote role where you can assist customers and help turn their days around. The company is an auto glass company. Classes for this position start in January 2027. Full-time and part-time schedules are available, but no 3rd shift/overnight availability is offered. The company aims to help employees build fulfilling careers and encourage them to have a life, striving to be the best place to work.

Requirements

Full-time resident of one of the following states: Arizona, Florida, Georgia, Kansas, Mississippi, Nebraska, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, Tennessee, or Texas
Must provide your own equipment (Personal computer or laptop with Windows 11, High Speed Internet with Download Speed = 25 Mbps or higher, Upload Speed = 10 Mbps or higher, Ping = 50 ms or lower, Jitter = 20 ms or lower, Ethernet cable and the ability to connect directly to your modem, USB wired headset, Webcam, Cell phone capable of downloading app for multifactor authentication and receiving push notifications).
Must have a dedicated, distraction-free workspace with no background noise.
100% attendance required during training (Training Monday - Friday for first 3 weeks, training classes are offered from either 9:00 AM - 4:00 PM or 12:00 PM - 7:00 PM eastern time).
Must be comfortable working in a highly structured performance-based environment while demonstrating high ethical and confidentiality standards.
Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment.
The desire to establish rapport and credibility with customers, stores and peers with a caring heart and service mindset.
The ability to read and utilize provided scripting in a conversational and timely manner.
Demonstrates a high level of empathy and integrity by always doing the right thing.
Has an upbeat personality and can show an authentic willingness to assist our customers.
Previous experience working in a contact center or other customer service role.
16+ years of age.
High School Diploma or equivalent, or actively enrolled.

Nice To Haves

Even if you don’t match every single requirement, you should apply.

Responsibilities

Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts.
Accurately enters claim data into our production systems while on a live phone call.
Effectively and compassionately guides customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs.
Verifies customer insurance coverage and deductible amounts and communicates the information to the customer.
Assists customers with scheduling repair, replacement, and/or recalibration services at a Safelite location or at a non-Safelite shop while honoring the customers preference.
Utilizes systems and resources provided to enhance the overall customer experience.
Provides solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information.
Other duties assigned by leadership.