CSR

SEER GROUP • Garden City, ID

6d • $17 - $20 • Onsite

About The Position

Western Heating & Air Conditioning is looking for a dependable, service-driven Customer Service Representative (CSR) to join their team. The ideal candidate will possess integrity, strong initiative, and a commitment to exceeding customer expectations. Western Heating is a family-owned company established in 1967, emphasizing ethical treatment of both customers and employees. The CSR is the primary point of contact for customer calls, handling inbound and outbound communication, scheduling, and administrative support. This role demands attention to detail, excellent phone communication skills, and the ability to thrive in a fast-paced environment.

Requirements

• Strong phone and communication skills
• Excellent multitasking and organizational abilities
• High attention to detail and accuracy
• Ability to perform well under pressure in a fast-paced setting
• Self-starter with strong initiative
• Professional, patient, and well-spoken demeanor
• Requires a high school diploma and/or equivalent
• Must have experience with Microsoft Office Suite

Nice To Haves

• Customer service and office experience preferred
• Call center experience highly beneficial
• Previous customer service experience is preferred
• Excellent communication skills including active listening
• Strong written and verbal communication skills
• Service-oriented and able to resolve customer grievances
• Ability to handle sensitive customer concerns while proactively recommending solutions that meet the customer and company needs
• Ability to prioritize tasks according to importance in a fast-paced environment

Responsibilities

• Answer incoming calls professionally and provide exceptional customer service
• Schedule service appointments and coordinate technician dispatching
• Assist with administrative tasks including data entry and documentation
• Support internal communication between CSR staff and other departments
• Maintain accurate customer records and service information
• Assist in resolving customer inquiries and concerns
• Prioritize tasks and manage multiple responsibilities effectively
• Help maintain a positive, organized, and team-oriented office environment

Benefits

• Health insurance
• Dental insurance
• Employee discount
• Paid time off
• Traditional 401K + Roth IRA with 4% Employer match
• Tuition reimbursement
• SPIFFs and referral bonuses available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED