Customer Service Representative Jobs

About The Position

Requirements

• Associate’s degree in a related field; one-year related experience or knowledge with distribution services and/or service operations.
• Displays an ability to learn rapidly and adapt quickly to changing situations.
• Highly skilled at multi-tasking and is reliable in meeting schedules and deadlines.
• Works well in cooperation with others for the benefit of the organization.
• Ability to effectively perform the duties and responsibilities of the position.
• Ability to manage difficult or emotional customer situations.
• Ability to understand gross margin percentages and how invoices are processed from vendors and to customers and how they tie into Crane’s success.
• Meets commitments and maintains confidentiality.
• Speaks clearly and persuasively in positive or negative situations.
• Writes clearly and informatively and edits work for spelling and grammar.
• Excellent customer service skills (friendly, courteous and helpful).
• Ability to write reports, business correspondence and procedure manuals.
• Working knowledge of Microsoft Word and Excel.

Responsibilities

• Demonstrates and promotes Crane’s core values (Act with Integrity and Respect, Foster Teamwork, Focus on the Customer, Strive for Excellence and Innovation, Project Passion and Energy and Have Fun).
• Accurately enters sales orders, processes acknowledgments, purchase orders (mail or fax) and shipping papers.
• Processes invoices and receipts for commissions and accounts payable accurately and in a timely manner.
• Handles customer billing including commissions, inventory shipments, build-ups, Optiflow and service orders.
• Communicate with vendors on a routine basis to follow-up and expedite current orders.
• Reviews backorder fills on a daily basis and acts on them accordingly depending on the order type.
• Responds to internal and external customer requests.
• Processes returns, warranties and credits accurately and timely.
• Tracks orders through the system and follows up with vendors to ensure that ship dates are met.
• Attaches packing slips with the appropriate paperwork once shipments arrive at Crane.
• Performs typing, emailing, faxing or other administrative duties as needed.
• Verifies accuracy of factory acknowledgements; immediately corrects errors.
• Coordinates factory generated lead feedback to our principals.
• Processes warranties and returns within specified warehouse or factory authorized timeframe.
• Works with accounting to resolve customer payment or vendor invoice issues.
• Provides back-up determining the nature of callers’ business and directs them to appropriate destination.
• May perform other duties as assigned.

Benefits

• Competitive compensation and benefits structure within a values-driven culture
• Work-life balance; generous paid time off program including paid holidays; ability to participate in Flexible Workplace arrangement
• Comprehensive health insurance coverage
• 401k with generous company match
• Intuitive health and wellness program that rewards participation
• Community involvement and volunteering opportunities
• Career advancement through our Career Tracker program
• Continuous learning through our talent learning management system – Crane University