Customer Service Representative Jobs

About The Position

Requirements

• Positive attitude
• Great communication skills
• Genuine desire to help people
• No prior medical experience needed
• Follow company scripts, guidelines, and communication standards
• Maintain strict patient confidentiality in accordance with HIPAA guidelines

Responsibilities

• Respond to patient and client inquiries via phone, email, and chat channels
• Provide basic information on services, appointments, billing, and general support
• Direct complex or sensitive inquiries to the appropriate team or department
• Document all interactions accurately in our CRM and support systems
• Follow up with patients and clients to ensure satisfaction and resolution
• Follow company scripts, guidelines, and communication standards
• Maintain strict patient confidentiality in accordance with HIPAA guidelines
• Participate in paid training, onboarding, and ongoing coaching sessions

Benefits

• Competitive starting pay
• Paid training and onboarding
• Health, dental & vision benefits (full-time employees)
• Paid time off & paid holidays
• Flexible scheduling options
• Mentorship and ongoing support from team leaders
• Clear path for career growth within ADF Medical Services