Customer Service Rep Deli 152 - Part Time

The Spinx Company•West Union, SC

9d•Onsite

About The Position

The Customer Service Representative (CSR) at The Spinx Company works effectively with a team to provide outstanding customer service, accurately conduct financial transactions, and create a welcoming environment in support of company policies, core values, and operational priorities. The role includes retail and food-service work, with responsibility for following store safety procedures, meeting food safety and sanitation standards, and ensuring food quality, consistency, and selection meet company expectations. Teammates must be cross-trained and proficient across the CSR role’s retail and food-service responsibilities. The position requires availability for a variety of shifts, including nights, weekends, and holidays. The CSR may periodically participate in company-sponsored training. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Must be available to work a variety of shifts, including nights, weekends, and holidays.
Must be able to perform each essential duty satisfactorily, with reasonable accommodations where applicable.
Must effectively present information to customers, associates, and management.
Must be able to read, analyze, and interpret financial reports and legal documents, and respond to common inquiries or complaints.
Must be able to speak, read, and write in English.
Must be able to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Must be able to solve practical problems and interpret written, oral, diagrammatic, or scheduled instructions.
Must meet the role’s physical demands, including standing, walking, handling objects, reaching, and periodically lifting or moving items up to 50 pounds.

Responsibilities

Report for scheduled shifts on time, in proper uniform, and with a clean, professional appearance in accordance with the Company Personal Appearance Policy.
Perform assigned retail and food-service responsibilities and support operational flexibility through cross-training.
Maintain a safe work environment by following safety policies and procedures and reporting accidents, unsafe conditions, or hazards to the Store Safety Coordinator or General Manager.
Provide fast, friendly, accurate service; ensure customers feel respected and appreciated; and promptly report customer issues or special requests to management.
Keep the work area organized, maintain a clean and properly stocked and faced sales floor, and keep restrooms spotless.
Maintain the cleanliness of the building exterior, grounds, and forecourt.
Protect company assets, including cash and inventory, and follow cash-handling policies and procedures.
Follow company policies and applicable local, state, and federal regulations for age-restricted sales, including requesting identification as required.
Help ensure compliance with merchandising, pricing, food-service, and administrative requirements.
Set a positive tone in the store and demonstrate knowledge of essential store functions.
Follow the Store Operations Communication Guideline.
At locations with self-checkout, assist customers and help expedite the line.
Participate periodically in company-sponsored job-related training when expected.