Customer Service Rep Deli 199 - Part Time

The Spinx Company•Liberty, SC

About The Position

The Customer Service Representative (CSR) at The Spinx Company works as part of a team to provide outstanding customer service, conduct financial transactions accurately and efficiently, and create a welcoming environment in support of company policies, core values, and operational priorities. The role supports retail and food service operations and requires cross-training and proficiency across the responsibilities of the CSR position. The CSR helps maintain a safe and clean store, follows food safety and sanitation standards, and ensures food quality, consistency, and selection meet company expectations. The position also involves protecting company cash and inventory, complying with age-restricted sales requirements, supporting merchandising and pricing standards, and contributing to a positive store environment. The CSR must be available for a variety of shifts, including nights, weekends, and holidays, and may periodically attend company-sponsored training.

Requirements

Must be available to work a variety of shifts, including nights, weekends, and holidays.
Ability to effectively present information to customers, associates, and management.
Ability to read, analyze, and interpret financial reports and legal documents, and respond to common inquiries or complaints from associates, customers, regulatory agencies, or members of the business community.
Must be able to speak, read, and write in English.
Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems, handle situations with limited standardization, and interpret written, oral, diagrammatic, or schedule-based instructions.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Ability to meet the physical demands of the job, including standing, walking, handling objects, reaching, talking, hearing, and performing cleaning and stocking tasks.
Ability to regularly lift or move up to 10 pounds, occasionally lift or move up to 25 pounds, and occasionally lift or move up to 50 pounds.

Responsibilities

Report for scheduled shifts on time, in proper uniform, and with a clean, professional appearance, following the Company Personal Appearance Policy.
Become cross-trained and proficient in all retail and food service responsibilities associated with the CSR role.
Perform assigned duties safely and follow safety policies; report accidents, unsafe conditions, and hazards to the Store Safety Coordinator or General Manager.
Provide fast, friendly, and accurate customer service; treat customers respectfully and report customer issues or special requests to management.
Keep the work area organized, maintain a clean and properly stocked and faced sales floor, and keep restrooms spotless every hour.
Maintain the cleanliness of the building exterior, grounds, and forecourt.
Protect company assets, including cash and inventory, and follow cash-handling policies and accountability procedures.
Follow company policies and applicable local, state, and federal age-restricted sales regulations; verify identification as required, including for customers who appear under 40.
Help ensure compliance with company merchandising, pricing, food service, and administrative requirements.
Set a positive tone in the store and demonstrate knowledge of essential store functions.
Follow the Store Operations Communication Guideline.
At locations with self-checkout, assist customers and help expedite the line.
Attend company-sponsored training classes related to the job as expected.