Customer Service Rep Deli 304 - Part Time

The Spinx Company•Highlands, NC

About The Position

The Customer Service Representative (CSR) at The Spinx Company works as part of a team to provide outstanding customer service, accurately conduct financial transactions, and create a welcoming environment in support of company policies, core values, and operating priorities. The role supports store operations by following safety procedures, meeting food safety and sanitation standards, and maintaining food quality, consistency, and selection according to company expectations. CSRs are cross-trained in retail and food service responsibilities and may assist customers at self-checkout where available. The position requires availability for a variety of shifts, including nights, weekends, and holidays, and may include periodic company-sponsored training.

Requirements

Availability to work a variety of shifts, including nights, weekends, and holidays.
Ability to perform each essential duty satisfactorily, with reasonable accommodations where applicable.
Ability to effectively present information to customers, associates, and management.
Ability to read, analyze, and interpret financial reports and legal documents, and respond to common inquiries or complaints.
Ability to speak, read, and write in English.
Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and interpret written, oral, diagrammed, or scheduled instructions.
Ability to perform physical duties that include standing, walking, using hands and tools or controls, reaching, talking, and hearing; frequent sitting, climbing or balancing, stooping, kneeling, crouching or crawling, tasting, or smelling; cleaning, stocking, and working around cooking equipment, grease, gasoline fumes, and cleaning products.
Ability to regularly lift or move up to 10 pounds, occasionally lift or move up to 25 pounds, and occasionally lift or move up to 50 pounds.

Responsibilities

Report for scheduled shifts on time, in proper uniform, and with a clean, professional appearance; follow the Company Personal Appearance Policy.
Be cross-trained and proficient in retail and food service responsibilities associated with the CSR role.
Perform assigned tasks safely and follow safety policies and procedures; report accidents, unsafe conditions, or hazards to the Store Safety Coordinator or General Manager.
Provide fast, friendly, and accurate customer service, treating customers respectfully and reporting customer issues or special requests to management.
Maintain an organized work area, clean and properly filled and faced sales floor, and clean restrooms.
Maintain the cleanliness of the building exterior, grounds, and forecourt.
Protect company cash and inventory and follow cash-handling policies and procedures.
Follow company policies and applicable local, state, and federal regulations for age-restricted sales, including requesting valid identification when required.
Help ensure compliance with merchandising, pricing, food service, and administrative requirements.
Set a positive tone in the store and demonstrate knowledge of essential store functions.
Follow the Store Operations Communication Guideline.
At locations with self-checkout, assist customers and expedite the checkout line.