Customer Service Rep Deli 248 - Part Time

The Spinx Company•Anderson, SC

About The Position

The Customer Service Representative (CSR) at The Spinx Company works as part of a team to provide outstanding, fast, friendly, and accurate customer service; conduct financial transactions accurately and efficiently; and create a welcoming environment in support of company policies, core values, and operating priorities. The role supports store operations by maintaining safety, food safety, sanitation, food quality, consistency, and selection in accordance with company standards. Teammates must be cross-trained and proficient in the retail and food service responsibilities associated with the CSR role and may assist customers at self-checkout where available. The CSR must be available for a variety of shifts, including nights, weekends, and holidays, and may periodically participate in company-sponsored job training. The position is part-time, as specified in the job title.

Requirements

Availability to work a variety of shifts, including nights, weekends, and holidays.
Ability to perform each essential duty satisfactorily, with reasonable accommodations where applicable.
Ability to effectively present information to customers, associates, and management; respond to common inquiries and complaints; and speak, read, and write in English.
Ability to read, analyze, and interpret financial reports and legal documents.
Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and interpret written, oral, diagrammatic, or schedule-based instructions.
Ability to meet the physical demands of the role, including regularly lifting or moving up to 10 pounds, occasionally up to 25 pounds, and occasionally up to 50 pounds.
Ability to perform the role’s physical activities, including standing, walking, handling objects and tools, reaching, talking, hearing, and frequently sitting, climbing or balancing, stooping, kneeling, crouching or crawling, and tasting or smelling.

Responsibilities

Report for scheduled shifts on time, wear the proper uniform, maintain a clean professional appearance, and comply with the Personal Appearance Policy.
Be cross-trained and proficient in retail and food service responsibilities to support operational flexibility and the team.
Perform work safely, follow safety policies and procedures, and report accidents, unsafe conditions, and hazards to the Store Safety Coordinator or General Manager.
Provide fast, friendly, accurate service; treat customers respectfully; and promptly report customer issues or special requests to management.
Keep the work area organized, maintain a clean and properly stocked and faced sales floor, and keep restrooms spotless throughout the day.
Maintain the cleanliness of the building exterior, grounds, and forecourt.
Protect company assets, including cash and inventory, and follow cash-handling policies and procedures.
Follow company policies and applicable local, state, and federal age-restricted sales regulations; request identification as required, including from customers who appear under 40.
Help ensure compliance with company merchandising, pricing, food service, and administrative requirements.
Set a positive tone in the store and demonstrate knowledge of essential store functions.
Follow the Store Operations Communication Guideline for communicating with others.
At locations with self-checkout, assist customers and help expedite the line as needed.
Uphold the company’s core values of customer focus, teamwork, quality, accountability, passion, and community involvement.
Perform cleaning and maintenance tasks such as sweeping, mopping, dusting shelves, and cleaning restrooms, parking lots, and surrounding areas.
Stock shelves, carry trash containers, and work with and around hot cooking equipment and grease as required.