Customer Service Rep Deli 159 - Part Time

The Spinx Company•Westminster, SC

9d•Onsite

About The Position

The Customer Service Representative (CSR) at The Spinx Company works as part of a team to provide outstanding customer service, accurately conduct financial transactions, and create a welcoming environment in support of company policies, core values, and operational priorities. The role includes retail and food-service responsibilities, and teammates must be cross-trained to support operational flexibility. The CSR helps maintain store safety, food safety and sanitation, and food quality, consistency, and selection in accordance with company standards. The role may also involve assisting customers at self-checkout where available.

Requirements

Availability to work a variety of shifts, including nights, weekends, and holidays.
Ability to present information effectively to customers, associates, and management.
Ability to read, analyze, and interpret financial reports and legal documents.
Ability to respond to common inquiries or complaints from associates, customers, regulatory agencies, or members of the business community.
Ability to speak, read, and write in English.
Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems, handle situations with limited standardization, and interpret written, oral, diagrammatic, or schedule-form instructions.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Ability to meet the physical demands of the role, including standing, walking, handling objects and tools, reaching, talking, hearing, and cleaning tasks; regularly lift or move up to 10 pounds, occasionally up to 25 pounds, and occasionally up to 50 pounds.

Responsibilities

Report for scheduled shifts on time and in proper uniform, maintaining a clean, professional appearance and following the Company Personal Appearance Policy.
Be cross-trained and proficient in all retail and food-service responsibilities associated with the CSR role.
Perform assigned tasks safely, follow safety policies and procedures, and report accidents, unsafe conditions, or hazards to the Store Safety Coordinator or GM.
Provide fast, friendly, and accurate service; treat customers respectfully and promptly report customer issues or special requests to management.
Keep the work area organized, the sales floor clean, properly stocked and faced, and restrooms spotless throughout the day.
Maintain the cleanliness of the building exterior, grounds, and forecourt.
Protect company assets, including cash and inventory, and follow cash-handling policies and procedures.
Follow company policies and applicable local, state, and federal regulations for age-restricted sales, including requesting identification from customers who appear under 40.
Help ensure compliance with merchandising, pricing, food-service, and administrative requirements.
Set a positive tone in the store and demonstrate knowledge of essential store functions.
Follow the Store Operations Communication Guideline.
At locations with self-checkout, assist customers and help expedite the line.
Participate periodically in company-sponsored training related to the job.