Customer Service Rep Deli 371 - Part Time

The Spinx Company•Mount Pleasant, SC

About The Position

The Customer Service Representative (CSR) at The Spinx Company works as part of a team to provide fast, friendly, and accurate customer service; conduct financial transactions accurately and efficiently; and create a welcoming environment in support of company policies, core values, and operational priorities. The role supports store operations by maintaining safety, food safety, sanitation, food quality, consistency, and selection standards. Teammates are cross-trained and expected to perform retail and food service responsibilities to support operational flexibility. The CSR may also assist customers and expedite lines at self-checkout locations.

Requirements

Availability to work a variety of shifts, including nights, weekends, and holidays.
Ability to perform each essential duty satisfactorily, with reasonable accommodations where applicable.
Ability to effectively present information to customers, associates, and management.
Ability to read, analyze, and interpret financial reports and legal documents.
Ability to respond to common inquiries or complaints from associates, customers, regulatory agencies, or members of the business community.
Ability to speak, read, and write in English.
Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and interpret written, oral, diagrammed, or scheduled instructions.
Ability to stand, walk, use hands and fingers, handle or feel objects, use tools or controls, reach, talk, and hear; frequently sit, climb or balance, stoop, kneel, crouch or crawl, and taste or smell.
Ability to perform cleaning and stocking tasks, work around hot cooking equipment and grease, and tolerate gasoline fumes and cleaning products.
Ability to regularly lift or move up to 10 pounds, occasionally lift or move up to 25 pounds, and occasionally lift or move up to 50 pounds.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Report for scheduled shifts on time and in proper uniform, maintain a clean and professional appearance, and follow the Company Personal Appearance Policy.
Perform retail and food service responsibilities as a cross-trained teammate.
Maintain a safe work environment by following safety policies and procedures and reporting accidents, unsafe conditions, and hazards to the Store Safety Coordinator or GM.
Provide fast, friendly, and accurate customer service, treat customers respectfully, and promptly report customer issues or special requests to management.
Maintain an organized work area, clean and properly stocked and faced sales floor, and clean restrooms.
Keep the building exterior, grounds, and forecourt clean.
Protect company cash and inventory and follow cash-handling policies and accountability procedures.
Follow company policies and applicable regulations for age-restricted sales, including requesting identification from customers appearing under 40.
Help meet merchandising, pricing, food service, and administrative requirements.
Set a positive tone in the store and demonstrate knowledge of essential store functions.
Follow the Store Operations Communication Guideline.
At locations with self-checkout, assist customers and help expedite the line.
Attend company-sponsored training classes when expected.