Customer Service Representative

Copart • Boston, MA

1d • $20 - $23 • Onsite

About The Position

Copart, Inc. is a global technology leader and the premier online vehicle auction platform, with over 200 facilities worldwide. Copart connects vehicle sellers with over 750,000 buyers in more than 190 countries. We are committed to providing an unmatched experience through our people, processes, and technology. The Customer Service Representative (CSR) delivers exceptional service to both internal and external customers by understanding Copart practices and offering solutions that enhance the customer experience. The primary responsibility is to facilitate the release of vehicles from various locations, including body shops and residences. This role also involves other office support functions and may expand to include chat and email support. The CSR is the initial point of contact for many customers, representing the company professionally. Key performance indicators include call quality, professionalism, and timely follow-ups. The role requires focusing on call resolution and utilizing company resources to meet customer needs. Other duties may be assigned.

Requirements

• High School diploma
• Excellent customer service skills and attitude
• Excellent written and verbal skills
• Proficient with office equipment
• Attention to detail
• Problem-solving skills
• Computer proficiency - MS Suite
• Typing speed 45WPM
• Professional appearance
• Ability to multi-task in a fast-paced environment

Nice To Haves

• One year of office support experience in a customer service role
• Bilingual skills
• Occasional overtime as needed

Responsibilities

• Obtain the release of vehicles from body shops, residences, and other locations.
• Provide exceptional customer service to internal and external customers.
• Offer solutions that aid and facilitate a unique customer service experience.
• Understand client needs and offer solutions and support.
• Answer and place calls in a professional manner.
• Focus on call resolution and use company resources to gather information and offer solutions.
• Perform other office support functions as needed.
• Potentially expand to include Chat and Email Customer Support.

Benefits

• Medical/Dental/Vision
• 401k plus a company match
• ESPP - Employee Stock Purchase Plan
• EAP - Employee Assistance Program (no cost to you)
• Vacation & Sick pay
• Paid Company Holidays
• Life and AD&D Insurance
• Discounts
• Many other employee benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED