Customer Service Representative

MBC Talent Connections•Wood-Ridge, NJ

11d•Onsite

About The Position

We're expanding our inside sales team and adding a new Customer Service Representative. In this role, you'll be the main point of contact for customers, keeping orders on track from entry to delivery while helping grow the accounts you support. You'll report to the Director of Sales. We're looking for a proactive, relationship-minded communicator who is comfortable on the phone in a high-volume environment. Food and beverage experience is preferred, but recent graduates with internship or heavy phone experience and candidates from other industries with strong customer service backgrounds are encouraged to apply.

Requirements

Internship or hands-on experience in customer service, call center, or inside sales with heavy call volume
Ability to manage multiple accounts and priorities
Excellent communication skills and a natural relationship-building style
Strong organizational skills and attention to detail
Working knowledge of Microsoft Office (Outlook, Word, Excel)

Nice To Haves

Food and beverage experience
CRM and order management experience

Responsibilities

Answer customer calls and emails, resolve issues, and provide a high level of service
Enter and process orders accurately, from placement through delivery
Build lasting client relationships through consistent communication and follow-up
Identify sales opportunities, generate leads, and introduce new products to existing accounts
Coordinate with warehouse and operations teams to stage orders, manage inventory needs, and ensure on-time deliveries
Notify customers of pricing changes and delivery issues
Maintain accurate customer records and share daily updates with the sales team
Attend daily product meetings, monthly sales meetings, and supplier trainings