Customer Service Representative Jobs

About The Position

Requirements

• Must have some experience in the field or in a related area
• Exceptional communication skills, both verbal and written, with a strong ability to convey information clearly
• Proven problem-solving skills and the ability to think critically in high-pressure situations
• Proficient in using customer service software, Microsoft Office and CRM systems
• Ability to sit for extended periods while working on a computer

Nice To Haves

• 2 years of college
• Print, marketing, or promotional product experience and/or Salesforce.com knowledge a plus
• Advanced computer experience and ability to implement new technologies

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and expertise
• Resolve complex issues and provide solutions in a timely manner, ensuring customer satisfaction
• Proactively communicate matters with the customer that are affecting orders including due dates, estimating change orders, materials issues, or equipment problems
• Understand the specifications of each order to ensure smooth internal processing
• Adherence to customer expected response times
• Process orders, returns, and exchanges, while ensuring compliance with company policies
• Maintain accurate records of customer interactions and transactions in the CRM system
• Collaborate with cross-functional teams to address customer needs and enhance service delivery
• Analyze customer feedback and identify trends to improve processes and service quality
• Stay informed about product updates, industry trends, and best practices to enhance service effectiveness

Benefits

• Benefits Start Day 1
• Choice of several health plans
• Dental
• Vision
• Wellness programs
• Life and disability coverage
• Flexible spending accounts
• Health savings accounts
• 401(k) plan with company match
• Paid time off (PTO)
• 64 hours of annual holiday pay
• DailyPay - get paid on your very first day