Customer Service Representative

Skillcloud HCM•Mechanic Falls, ME

8d•Onsite

About The Position

Auburn Manufacturing, Inc. is seeking a Customer Service Representative with Export & Government Contracts experience to join our collaborative team in Mechanic Falls, Maine. This is an ONSITE position. You must be able to commute to Mechanic Falls daily. The Customer Service Representative serves as a key point of contact for customers, supporting order management, quotations, product inquiries, and shipment coordination in a manufacturing environment. The ideal candidate enjoys building relationships, solving problems, and delivering exceptional customer service while working collaboratively with internal teams to ensure a positive customer experience.

Requirements

Associate's degree in Business, Marketing, International Business, or a related field; or equivalent combination of education and experience
Minimum of three (3) years of customer service, sales, or office experience
Strong communication and customer service skills
Excellent phone etiquette and relationship-building abilities
Ability to multitask and work effectively in a fast-paced environment
Strong organizational, analytical, and problem-solving skills
Proficiency with Microsoft Office, including Word, Excel, and Outlook
Positive attitude with a willingness to learn and grow

Nice To Haves

Experience with NetSuite, ERP, or CRM software preferred
Ability to learn technical products and explain product features to customers

Responsibilities

Serve as a primary point of contact for customer inquiries via phone and email
Process customer orders, quotations, and sample requests
Coordinate with internal teams to ensure accurate and timely order fulfillment
Maintain customer records, pricing information, and transaction details
Resolve routine customer concerns and escalate issues as appropriate
Support sales, marketing, and business development initiatives
Generate reports and analyze customer and sales data using NetSuite
Assist with export, government contract, and other customer service functions as needed
Welcome visitors and support administrative activities
Participate in training, special projects, and continuous improvement initiatives