Customer Service Representative
Total Appliance•Broadview Heights, OH
•$17 - $22•Onsite
About The Position
We are seeking an energetic and customer-focused Customer Service Representative to join our team. This role is responsible for accurate appointment booking, proactive customer communication, and cross-functional coordination to ensure a seamless customer experience. The ideal candidate is detail-oriented, solutions-driven, and committed to exceeding customer expectations in a fast-paced, collaborative environment.
Requirements
- High school diploma/GED is preferred
- Strong communication and problem-solving skills
- Excellent attention to detail
- Client interaction via phone calls, text and email correspondence
- Customer complaint resolution
- Proficiency in Microsoft Office and basic computer systems
Responsibilities
- Answer inbound calls and set appointments
- Respond to customer text and email inquiries
- Proactively follow up with customers regarding parts and rescheduling
- Complete office administrative tasks as needed
- Ability to lift objects weighing 25 lbs. regularly.
Benefits
- 401(k)
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
