Customer Service Center Representative II, Billing (Hybrid)

Eversource Energy • Manchester, NH

2d • Hybrid

About The Position

Individual will perform a variety of assignments associated with customer billing, such as adjustments, order entry, error processing, and the initiation of field investigations. Will work under moderate supervision and must exercise some judgment within a framework as established by supervision.

Requirements

• High school diploma or the equivalent and two years of related experience.
• Effective communication skills and the ability to communicate in a concise and effective manner.
• Ability to follow processes and work on their own.
• Proficiency in typing and basic computer applications (Word, Excel, etc.).
• Excellent interpersonal skills.
• Excellent oral and written communication skills.
• Thorough knowledge of customer related procedures and policies.
• Excellent PC skills, including mouse navigation.
• Excellent keyboarding skills.
• Excellent analytical skills.
• Excellent decision-making skills.
• Excellent organizational skills.
• Flexibility.
• Dependability.
• Reliability.
• Ability to work in a team environment.
• Ability to work with minimal supervision.
• Ability to multitask.
• Ability to function effectively in a highly structured and monitored environment.
• Applicants will be required to successfully pass the SHL Customer Service Representative test.

Nice To Haves

• Experience with the customer billing system is preferred.

Responsibilities

• Perform a variety of assignments associated with customer billing, such as adjustments, order entry, error processing, and the initiation of field investigations.
• Respond to customer calls outside of regularly scheduled hours in emergency situations.
• Assist during an emergency outside of normal responsibilities, work hours and location as part of an Emergency Restoration assignment.

Benefits

• Competitive total rewards program
• Potential for incentive
• Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED