Representative, Contact Center III - Billing (Hybrid)
About The Position
This position involves performing a variety of assignments related to customer billing, including adjustments, order entry, error processing, and initiating field investigations. The individual will handle customer calls concerning billing issues, working under moderate supervision and exercising judgment within established guidelines. The role requires the ability to respond to customer calls outside of regularly scheduled hours in emergency situations and may involve an Emergency Restoration assignment, requiring assistance during emergencies outside of normal responsibilities, work hours, and location. Eversource will not offer immigration-related sponsorship for this position.
Requirements
- High school diploma or the equivalent.
- Two years of related experience.
- Effective communication skills and the ability to communicate in a concise and effective manner.
- Ability to follow processes and work on their own.
- Proficiency in typing and basic computer applications (Word, Excel, etc.).
- Excellent interpersonal skills.
- Excellent oral and written communication skills.
- Thorough knowledge of customer related procedures and policies.
- Excellent PC skills, including mouse navigation.
- Excellent keyboarding skills.
- Excellent analytical skills.
- Excellent decision-making skills.
- Excellent organizational skills.
- Flexibility.
- Dependability.
- Reliability.
- Ability to work in a team environment.
- Ability to work with minimal supervision.
- Ability to multitask.
- Ability to function effectively in a highly structured and monitored environment.
- Successfully pass the SHL Customer Service Representative test.
Nice To Haves
- Experience with the customer billing system is preferred.
Responsibilities
- Perform a variety of assignments associated with customer billing, such as adjustments, order entry, error processing, and the initiation of field investigations.
- Make and receive customer calls relating to billing issues.
- Respond to customer calls outside of regularly scheduled hours in emergency situations.
- Assist during an emergency outside of normal responsibilities, work hours, and location as part of an Emergency Restoration assignment.
Benefits
- Competitive total rewards program.
- Salary is commensurate with your experience.
- This position is eligible for a potential incentive.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
