Contact Center Representative

Leading Edge Credit Union•Worthington, MN

1d•Onsite

About The Position

Leading Edge Credit Union, a growing financial institution in SW MN, is seeking to add a Full Time Contact Center Representative to our team. As a member of the Contact Center Team, you will perform various duties assisting all departments in order to facilitate prompt and courteous member support. Duties will include being one of the first point of contacts for members calling into the Credit Union and assisting with needs such as answering general account questions, initiating loans, account openings and other tasks to efficiently assist members with their needs. You will be a member of the Contact Center Department and will work directly with members and staff with assistance while providing an exceptional member service experience. If you possess strong attention to detail, a professional demeanor and the ability to efficiently and effectively resolve member issues, we want you on our team!

Requirements

Strong attention to detail
Professional demeanor
Ability to efficiently and effectively resolve member issues
2-3 years of related experience within the financial institution industry

Nice To Haves

College degree
Bilingual

Responsibilities

Perform various duties assisting all departments to facilitate prompt and courteous member support.
Be one of the first points of contact for members calling into the Credit Union.
Assist members with needs such as answering general account questions, initiating loans, and account openings.
Perform other tasks to efficiently assist members with their needs.
Work directly with members and staff to provide an exceptional member service experience.