Contact Center Representative

All In Credit Union•Daleville, AL

3d•$19 - $28•Onsite

About The Position

This is a full-time position that will work 8 hours a day. Your shift hours can vary anywhere from 7:30 AM - 8 PM. Shift NOT set. Are you a detail-oriented professional who desires to support others in all digital communications? In this role, you will provide a wide range of support, including explaining services, responding to problems, offering services and products, and communicating any situation involving digital services.

Requirements

At least one year of similar or related experience in customer service, data entry, and record maintenance.

Nice To Haves

Detail-oriented professional who desires to support others in all digital communications.

Responsibilities

Assist members and personnel with their telephone requests by answering questions and resolving problems pertaining to digital services that are within their authority to resolve; refers problems that are beyond their authority to the correct supervisor, vendor, or technician.
Provide timely responses to any and all member requests that come into the Contact Center through email, fax, chat, or any e-channel.
Ensure that appropriate records are maintained and required reports are prepared.
Communicate any changes or disruptions in any digital services to credit union staff to include any instructions, resolutions, or temporary solutions.
Maintain accurate member account information on E-services. Ensure that member information is consistently up to date with minimal errors.
Perform other related duties as assigned.
Volunteer to assist other departments with any tasks or overflow.